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Hi there,
The first attempt to copy your website to our server has failed. We are using another method to see if we can create a duplicator package and upload it manually.
thanks.
Hi there,
An attempt to create a duplicator package is failed also with an error of 500.
Would you please contact your hosting service provider and ask them to create a clone of the website and give us a duplicator package to be able to troubleshoot?
Thanks.
Hi Christopher,
Thanks for ur help,
I'm going to make a duplicate of the website and come back to you.
Hi there,
I tried but unfortunately, it is not possible to download the website files and the DB item also is not shared so I can not access to DB you shared.
The best way is to use the steps mentioned here to provide us with something that we can use:
https://toolset.com/faq/provide-supporters-copy-site/
If you contact your hosting service provider they might help for that.
I have installed DUPLICATOR plugin.
As I say, the site (upload folder) is heavy and my scan with Duplicator get an expire error 500..
Can you provide Scan and Build by your side ?
Maybe my connexion is too weak.
Quentin
Hi Quentin,
I tried again and it failed for me. I am not sure how to get the website for further investigation honestly.
Hello,
I made a backup of the database and the WordPress site.
You can act on the production environment.
The only person in charge of the site is waiting for the problem to be resolved. She will not touch the site until we have resolved the problem.
Hi there,
That will be nearly impossible to troubleshoot without having a copy of the website on our local machine. I will ask the second-tier to take a look into this but most probably they will ask for the copy of the website.
Thanks.
Sorry it's so problematic.
I'd like to understand: with the FTP server information I gave you, you can't connect to FTP to retrieve the folders/files that make up the WordPress site locally?
What about my DB export link?
You can't extract it?
