Default information shows for custom fields on a new post
Hi there,
The first attempt to copy your website to our server has failed. We are using another method to see if we can create a duplicator package and upload it manually.
thanks.
Hi there,
An attempt to create a duplicator package is failed also with an error of 500.
Would you please contact your hosting service provider and ask them to create a clone of the website and give us a duplicator package to be able to troubleshoot?
Thanks.
Hi Christopher,
Thanks for ur help,
I'm going to make a duplicate of the website and come back to you.
Hi there,
I tried but unfortunately, it is not possible to download the website files and the DB item also is not shared so I can not access to DB you shared.
The best way is to use the steps mentioned here to provide us with something that we can use:
https://toolset.com/faq/provide-supporters-copy-site/
If you contact your hosting service provider they might help for that.
I have installed DUPLICATOR plugin.
As I say, the site (upload folder) is heavy and my scan with Duplicator get an expire error 500..
Can you provide Scan and Build by your side ?
Maybe my connexion is too weak.
Quentin
Hi Quentin,
I tried again and it failed for me. I am not sure how to get the website for further investigation honestly.
Hello,
I made a backup of the database and the WordPress site.
You can act on the production environment.
The only person in charge of the site is waiting for the problem to be resolved. She will not touch the site until we have resolved the problem.
Hi there,
That will be nearly impossible to troubleshoot without having a copy of the website on our local machine. I will ask the second-tier to take a look into this but most probably they will ask for the copy of the website.
Thanks.
Sorry it's so problematic.
I'd like to understand: with the FTP server information I gave you, you can't connect to FTP to retrieve the folders/files that make up the WordPress site locally?
What about my DB export link?
You can't extract it?
Hi there,
No worries, the second-tier support managed to download the website somehow and they are working to find out the reason why this is happening on your installation.
I will send you a message as soon as I have an update.
Thanks.
OK, thanks.
I look forward to hearing from you.
Hi there,
I have an answer from the second-tier support
The database is filled with entries in wp_postmeta with values for the Types custom fields, even though there are no corresponding entries in wp_posts. So a lot of lot posts got deleted directly from the database, not using wp_delete_post, leaving lots of orphaned entries in wp_postmeta.
So when creating a new post, the database would re-use empty post IDs, but there would already be wp_postmeta entries for those IDs, making it appear that the post had been populated with custom fields.
The solution is to clean up the database using a plugin such as Advanced Database Cleaner, to remove the orphan wp_postmeta entries. Once that is done the problem disappears.
Thanks.
Hi Christopher,
It's WORK !
Thank you for ur help.
Quentin
