This support ticket is created 3 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.
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I'm happy to work with you if you're willing to work with me after I was such an insufferable bastard (again, i'm sorry). Although, I will admit having someone in a timezone closer to my own would likely make things go a lot smoother. I think that passing the ticket to someone else is probably the best way forward. Thank you Minesh.