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[Escalated to 2nd Tier] Data loss on cred form submit – Multiple Form one page

This support ticket is created 3 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 5 replies, has 2 voices.

Last updated by Minesh 3 years, 6 months ago.

Assisted by: Minesh.

Author
Posts
#2063879

I am trying to:
Use multiple creed forms on one page for one post type

Link to a page where the issue can be seen:
hidden link

When submitting one of the form, some post type fields data are deleted.
It happens with all the forms but only with one post type : tournament. We also have multiple form on one page for the "Player-profile", but we don't have any issue.
This link will send you to a copy of the website, with most of the plugins deactivated. It's only using toolset and Oxygen Builder.
Here is how you can recreate the error :
Once connected, go to this link : hidden link
Go to Settings, on to the bottom of the page, and upload a picture as the cover image and set the "Tournament platform" as Xbox, then submit the form.
Go back to settings but then go to advanced settings, change any field and submit.
You will then see the cover image was removed and the platform info too.

#2063999

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

First of all - After checking to debug the information you shared with us, I found that you are using outdated Toolset plugins. We always recommend running your site with the latest stable release plugin version.

*** Please make a FULL BACKUP of your database and website.***
Could you please update ALL Toolset plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://toolset.com/account/downloads/

Do you see the issue after updating to latest Toolset plugins?

#2064023

Thanks for your quick answer.
I just updated all the toolset plugins, but I still have the same issue...

#2064273

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Yes - I can see the issue, please allow me to report this to our next level support and I'll get in touch with you as soon as I know more.

#2069825

Hello Minesh, I hope you are well. Any news about this issue ? Thanks !

#2069865

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

We reported this issue in front of our Devs and for now I do not have any news to share yet. I'll get in touch with you as soon as I've some updates on this issue.