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[Resolved] Customizer not working, reports error in Toolset Types

This support ticket is created 3 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic contains 2 replies, has 2 voices.

Last updated by davidP-26 3 years, 1 month ago.

Assisted by: Minesh.

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#2250643
Screenshot 2021-12-22 at 12.02.58.png
Screenshot 2021-12-22 at 12.02.00.png

I am trying to:
Customizer stoped working. I get WordPress email that site is experiencing technical difficuiltes. The error is in Toolset Types module. I tried switching themes, but customizer is still not working.

Link to a page where the issue can be seen:
hidden link
password: podmornica

#2250707

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I see you are using Elementor and there is a known conflict with Elementor that is known to us. As you see with the errata page created:
=> https://toolset.com/errata/fatal-error-on-customizer-page-after-updating-to-elementor-3-5/

Please check the following note:

Note that this is a common file included with all Toolset plugins. In the example above the PHP error reports that the particular version of the file is loaded by the Types plugin, and so that is the file we are replacing with the patch. It could be that you need to update the file from a different Toolset plugin (which plugin is loading the file can be determined from the PHP error).

Can you please try to replace the file within all Toolset plugins on the same path and check:

plugins/any-toolset-plugin/vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php on line 376

The file: vendor/toolset/toolset-common/inc/autoloaded/interop/handler/elementor/widgets/view/view.php
- should be available with Toolset Types, Blocks, Forms, Access - Could you please try to replace it within every Toolset plugins.

do you see it working after you replace the hotfix file?

#2250727

Thanks, I replaced the file and customizer is now working. My issue is resolved now. Thank you!