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[Resolved] Custom search results missing content

This thread is resolved. Here is a description of the problem and solution.

Problem:
The problem here is that when the user is searching and the results are updated using AJAX then his images don't reappear.

Solution:

This is an issue with our views beta plugin. I would recommend downgrading to the latest stable version of views as Beta plugins are not meant for production websites.

This support ticket is created 6 years, 9 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 6 replies, has 2 voices.

Last updated by juliaM-5 6 years, 9 months ago.

Assisted by: Shane.

Author
Posts
#627156

I am trying to: Use Custom Search to filter an Artwork Archive

Link to a page where the issue can be seen: hidden link

I expected to see: When the page first loads, content displays as expected, with title and image.

Instead, I got: When I select a custom search item from the dropdown, the results are correct, but the images are no longer displayed.

Note: I'm using the stable beta releases.

#627417

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Julia,

Would you mind removing the beta's and let me know if the problem still exists on the non-beta plugins ?

I also noticed that your site is running extremely slow.

Looking forward to hearing from you soon.

Thanks,
Shane

#627418

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Also could you temporarily disable all the non-toolset plugins and try again.

#627443
Screen Shot 2018-03-22 at 9.18.47 AM.png

Hi Shane,
I've not got much in the way of other active plugins at the moment. I've disabled the backup plugin, but don't like disabling the iThemes security plugin! How do I revert to the Production versions for Toolset? It seems that they'll only be restored when there's an update to be had?

#627462

Hi Shane,

So, I ftp-d and renamed the beta plugins and then re-loaded the production versions. With that, the search results seem to display as expected again...so presumably it's a glitch in the beta somewhere?

#627487

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Julia,

I would need to verify this as it could be an issue in views.

However seeing that this works fine in our Current stable release then I would recommend using this until the beta's are fully released.

Thanks,
Shane

#628496

OK, thanks.