Skip Navigation

[Resolved] Custom image size not working anymore

This thread is resolved. Here is a description of the problem and solution.

Problem:
Custom image size not working anymore

Solution:
The fix for this issue has been shipped with Toolset Blocks version 1.5.

Relevant Documentation:

0% of people find this useful.

This support ticket is created 3 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 5 replies, has 3 voices.

Last updated by charlotteM-2 3 years, 7 months ago.

Assisted by: Minesh.

Author
Posts
#2004971
Schermafbeelding 2021-03-30 om 11.10.04.png
Schermafbeelding 2021-03-30 om 09.46.58.png
Schermafbeelding 2021-03-30 om 09.45.23.png

Tell us what you are trying to do?
On the page: hidden link I try to use custom image size 400 x 400 px. When I first build the page it worked, but was not stable. When I had to edit the page I had to reset the cutom image size again and again. Now, while editing the page it does not work anymore. I get an error-message that says: 'Missing information for resizing image' (see screenprint).
I read the help-posts, see below and added code to my 'function.php': image sizes 'first' and 'second' (see screenprint). With regenerate thumbnails I made the two sizes. Still I cannot choose the custom sizes.
What am I doing wrong?

Is there any documentation that you are following?
https://toolset.com/forums/topic/dynamic-image-source-in-a-loop-item-no-longer-shows-custom-image-sizes/

Is there a similar example that we can see?
hidden link

What is the link to your site?
hidden link

#2005117

Nigel
Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

This is a known issue: https://toolset.com/errata/missing-information-for-resizing-the-image-error-in-image-block-when-using-custom-size/

The fix for this has already been prepared and will be included in the next plugin update, expected shortly after Easter, although a beta is due this week.

#2005149

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I'll get in touch with you as soon as we release a fix for this issue.

#2005387

Okay, thanks. Pfff cost me at least half a day. Well ... the sun is shining again.

#2025757

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

The fix for this issue is shipped with latest Toolset Blocks version 1.5.
=> https://toolset.com/account/downloads/

Can you please update ALL Toolset plugins to latest official released version and try to resolve your issue.

#2029239

My issue is resolved now. Thank you!