[Resolved] Custom image size

[Author]

Posts

[zeljko-turkaljS]

I am trying to: create a custom image size like this {!{wpv-post-featured-image size='custom' width='320' height='350' crop='true'}!}, but image is not showing. When I use this code on other site, it is working.

Link to a page where the issue can be seen:

hidden link not working
hidden link working

I expected to see: something like this hidden link

Instead, I got: hidden link

What I need is help do I miss something, when I want to use on the fly image crop functionality in views

hidden link
Thanks for help

[zeljko-turkaljS]

I just need info when you have copy over site, so that I can revert the site back from backup, I have now issues on view template

[Shane]

Hi Zeljko,

Creating the copy now.

[zeljko-turkaljS]

Did you manage to copy over the site?

[Shane]

Hi Zeljko,

Unfortunately I wasn't able to complete the creation of the copy of the site.

I've tried to log in again with the credentials you had set for me but they don't seem to work anymore.

Could you check on this and let me know ?

This issue is quite strange and I would like to rule out a possible server issue.

Looking forward to hearing from you soon.

Thanks,
Shane

[zeljko-turkaljS]

Hi Shane, you have not replied, so I reverted the site to the stage before your login. We can meet and I can give you again permission to create a clone of the site

[Shane]

Hi Zeljko,

I've enabled the private fields so that you can provide me with admin access.

Thanks,
Shane

[Shane]

Hi Zeljko,

I've setup the copy of the site and currently running some tests locally to see if the issue is present here.

Thanks,
Shane

[Shane]

Hi Zeljko,

So i've set the site successfully and saw that when I changed the crop and size information the images change on my end.

Based on this it seems to be an issue with the server itself not being able to crop your images and produce the new sizes. Unfortunately there is not much we can do about it if the issue isn't replicable since we can't debug server issues.

What I would recommend that you do is to contact the hosting provide and explain to them the issue. The reason is because the correct URL's are being generated for the cropped images, its just that the server isn't resolving these urls and returning a 404 for it.

Please try this and let me know if this helps.
Thanks,
Shane

[zeljko-turkaljS]

Ok, thanks Shane, will contact server support

[Shane]

Hi Zeljko,

Hopefully they can provide this information for you.

Thanks,
Shane