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[Resolved] Custom fields created in Field Groups are not appearing on the Custom Post Type

This support ticket is created 2 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 3 replies, has 2 voices.

Last updated by nedG 2 years ago.

Assisted by: Mateus Getulio.

Author
Posts
#2480859
CS-Doors-Field-Group.jpg
CS-example-Address.jpg

I have 3 Custom Post types..

INSTALLERS
DISTRUBUTORS
ADDRESSES

I have created the following many-to-many Toolset relationships...
INSTALLERS-ADDRESSES
DISTRUBUTORS-ADDRESSES

I have created a Custom Fields Group and assigned it to ADDRESESS.
But now when I go to edit an ADDRESS, it seems that I am missing some custom fields. See the attached images.

I have a previous ticket with Minesh that is related to this.... https://toolset.com/forums/topic/error-while-adding-relationship-of-types/

#2480951

Mateus Getulio
Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

Welcome again to our support forum, I'll be happy to assist you 🙂

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

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I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

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- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.

#2482683

Mateus Getulio
Supporter

Languages: English (English )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi there,

Thank you for providing the website credentials.

The mentioned fields do not appear in the Address posts because there is a condition set on them, and since the condition is not being met, they won’t appear.

For example, I have deleted this condition for the field ‘Phone’ (screenshot: hidden link), and now it is displaying fine in a post: hidden link

Therefore, I kindly ask you to review the conditions that were settled on those fields, and adjust them according to your preferences - bearing in mind that the fields might not appear if the post does not match the necessary criteria.

Please keep us posted. Thanks!

#2482771

My apologies. I didn't look at the conditionals. Thank you and sorry for the oversight.