Skip Navigation

[Resolved] Custom Field Embedded Media isn’t showing up on some pages

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user has a CPT where one posts is showing differently from another post of the same cpt.

Solution:
In this user's case they had assigned the posts 2 different templates.

What I would recommend that you do is to check that both pages are being displayed using the same template.

This support ticket is created 6 years ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 9:00 – 12:00 -
- 13:00 – 18:00 13:00 – 18:00 13:00 – 18:00 14:00 – 18:00 13:00 – 18:00 -

Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 2 replies, has 2 voices.

Last updated by MelodyT7638 6 years ago.

Assisted by: Shane.

Author
Posts
#1196233
Screen Shot 2019-02-05 at 11.35.50 AM.png

We are using the Toolset to present a locations page that has multiple homes with individual pages. I used the embedded media to publish a video for each page. It worked for one page but isn't working for another.

To view the site:
username/password: flywheel/beaconserv

The page with the successful video embedded: hidden link
The page with no video showing: hidden link

Attached you will find a screenshot of the second page where we have the information placed correctly, exactly like how the first one is.

#1196359

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thank you for getting in touch.

I was able to log in and analyse both pages.

So the problem stems from both pages not being configured exactly the same. This page here uses A layout template
hidden link

Specifically the issue is that on the page that is using the template from Layouts
hidden link

You are loading a custom field called <p>[types field='embed-home-video-tour' width='100%' height='100%'][/types]</p>

However on your post itself there is no such field. The field that should be loaded is the [types field='vimeo'][/types]

Once this is changed your video should load up as intended.

Thanks,
Shane

#1196760

My issue is resolved now. Thank you!