Critical error when using Relevanssi premium

This support ticket is created 4 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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Tagged: Post-relationship, Types plugin

This topic contains 4 replies, has 2 voices.

Last updated by liatG 4 years, 4 months ago.

Assisted by: Christian Cox.

Author

Posts

June 12, 2020 at 9:19 pm #1660683

liatG

Fatal Error Uncaught Exception Relevassi Premium Search error message 6:1:20.jpg

I am trying to: use Relevanssi premium

Link to a page where the issue can be seen: not active right now because gives fatal error when plugin is active.

I expected to see: Normal search results

Instead, I got: Fatal error (see screenshot)

June 14, 2020 at 6:32 pm #1662335

Christian Cox

Hi, can you try these troubleshooting steps?
- Temporarily deactivate all plugins except Relevanssi Premium, Types, Views and Layouts
- Activate a default theme like Twenty Twenty
- Test again
- If the problem is resolved, reactivate your theme and other plugins one by one until the problem returns
- If the problem is not resolved, I will have to take a closer look.

June 16, 2020 at 3:34 pm #1665363

liatG

I found the problem is with my child theme. The plugin works correctly on other themes.
I can ask my developer if he can identify the problem.

June 16, 2020 at 3:44 pm #1665369

Christian Cox

Okay thank you, I'll stand by for your update.

June 17, 2020 at 4:17 pm #1667225

liatG

My issue is resolved now. Thank you!