This thread is resolved. Here is a description of the problem and solution.
Problem:
Notifications from Toolset Forms are not being sent.
Solution:
The client is using a SMTP plugin which is incorrectly set up so that an authentication error occurs.
This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.
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This is after updating to Types 3.0 and Toolset Forms 2.0, right?
What are the notification settings? Specifically, what triggers the notifications?
If you want I can take a look myself (we want to expedite any issues arising from the updates as quickly as possible) if you give me site credentials and confirm which forms I should look at.
I'll mark your next reply as private in case you want to provide access, otherwise just describe your form settings.
Can you give me a head start by describing which form I should test (which page is it on) and are there any particular steps I should take to trigger particular notifications?
You need to be a logged in user submitting an assignment to get to this page properly and trigger a notification.
[edit]
Once on the Lab Home Page, scroll down the "Book Lab Assignment Summary" and click on the link that says "PENDING" on the first line - this will take you to the assignmentresult page with the right info.
Once on this page, scroll down to the drop-down box labelled "Ready to submit assignment?" - and change the selection to "Assignment is ready for evaluation" and click submit.
This should trigger a notification that goes to the lab instructor saying that the assignment is ready for evaluation. (I am the instructor on that lab, so I would get that email if it goes out).
Sorry, but I don't seem to be able to get anything to work on the local copy of the site I installed.
Might that be because wp-client is not working (the API key is not transferable)?
You said to start on the Lab Home Page, which I can't find, although I can go to the archive of Lab posts and click on an individual Lab post, but there is no content, and no "Book Lab Assignment Summary".
Should I check your other site instead, or am I likely to find the same problem?
Let me mark your next reply as private in case you want to give credentials for that site instead (and instructions on where and how to submit a form).
I tested submitted the form on your site (the assignment result you described above), but only after I had installed the WP Mail Logging plugin, which logs attempts to send emails.
It should that an email was sent, but there was an SMTP authentication error (see screenshot).
I note that you are using an SMTP plugin.
Is this something that you added recently, which might account for the problem in isolation, or is something that you have been using for some time when form notifications were working correctly (so that the issue may have arisen with the Toolset Forms 2.0 update in combination with the SMTP plugin)?
A quick note to say that I did some more testing to see whether the Easy WP SMTP plugin works with the current version of Toolset Forms, and it worked fine.
I went through the steps of setting up the account details etc. in the SMTP plugin. I initially had an authentication problem (which you have according to the screenshot in the previous message) because I was using Google's SMTP server and I had to go to a Google page where I enabled access from "Less secure apps".
I don't think the issue is the same for you because you are not using Google's mail servers, but it does appear that you have an authentication problem with your SMTP mail. I went to the SMTP plugin settings page on your site and tried to send a test email independently of CRED forms and was unable to because of an authentication problem.
I think this ticket can be closed, the other ticket is escalated because of the notifications being triggered incorrectly.
Thanks - yes - I think the problem was that the password for my email account had changed which was causing that failure. I updated the SMTP program with the right password, and the test email went through. I will keep an eye out to see if the notifications go properly now.
