CRED notifications are triggering even when field has not changed!

This support ticket is created 6 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

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Tagged: Content-submission forms, Toolset Forms

This topic contains 1 reply, has 2 voices.

Last updated by Christian Cox 6 years, 8 months ago.

Assisted by: Christian Cox.

Author

Posts

March 31, 2018 at 6:04 am #630206

eliseD-2

I have a notification attached to a CRED form - and it is only supposed to send if a specific field has CHANGED (the box is ticked).

HOWEVER the notification is triggering anyway - even when the field stays the same - every time the form is updated or deleted or restored or whatever - the notification goes every time - even though the field has not changed at all!

Help!

Thanks.

Elise

April 1, 2018 at 4:31 pm #630362

Christian Cox

Hi can you provide some additional information?
- What type of CRED form is this - Create New or Edit? Post, CPT, or User?
- Is this form connected to CRED Commerce?
- Is the behavior the same if you temporarily activate the parent Divi theme?
- Please take a screenshot of the Email Notification editor in wp-admin and include it in your next reply so I can see the configurations.