CRED notification is not received unless a gmail address is used

This support ticket is created 6 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

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This topic is split from https://toolset.com/forums/topic/creating-a-booking-form/

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Tagged: Toolset Forms

This topic contains 1 reply, has 2 voices.

Last updated by Christian Cox 6 years, 7 months ago.

Assisted by: Christian Cox.

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Posts

April 5, 2018 at 2:47 pm #631996

Franco Calcagni

Hi Christian, we activated the CRED form in a post and it works except that the user and our clients do not receive any notification upon completion of the form except if I fill in the form with a gmail account and in that case I receive the notification. What could be the reason?

Franco

April 5, 2018 at 5:15 pm #632043

Christian Cox

Are you using an SMTP email plugin? SMTP plugins are incompatible, because CRED uses the native wp_mail function, and SMTP plugins usually override that function in a way that cannot be controlled by CRED. If you are not using an SMTP system, the message could be in their spam folder, or the "to" address field could be configured incorrectly. Please copy + paste the CRED form code here for me to review, and take a screenshot showing the email notification configurations in the CRED form editor screen.