Since the last CRED update (1.9.2 and then your hotfix 1.9.2.1), CRED is not working, both frontend and backend, and slowing down the site. I spoke to you on Facebook as well so your agent there can give you the WP login info. Please note that this is the live site so please do not make any changes.
Example of pages with CRED forms that are not loading:
hidden link
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(you must be logged in)
On the backend, I can see the list of CRED forms but I can't get into the forms to edit them (they have been around for over 2 years without major changes and they were working until this last CRED update).
Thanks.
Hi, based on some information I received from the Lead developer, it might be required to re-save some CRED forms if they were edited after updating to WP 4.8.3 but before the CRED 1.9.2.1 update was installed. Please go to the following URL in your admin directly (do not try to click a link in the dashboard):
wp-admin/post.php?post=20380&action=edit
Save the form here, then let me know if you are able to access the related page in the front-end, and if the link in the CRED form dashboard begins to give you access to the form editor.
If not, I need to do some additional investigation here.
When I do it, I get a 500 error message.
Also, forgot to mention CRED forms haven't been updated in a long while.
But yeah, when I try to re-save this form I get a 500 message.
Okay sorry for the inconvenience here. If it's okay with you, I would like to create a clone of your site to I can run some additional tests without affecting the live site. I will install either Duplicator or WP All-in-one Migration if that doesn't work. Let me know if it's okay for me to proceed.
We had a problem doing this last time I opened a ticket with you (ended up sending you a bare backup with no uploads folder if you remember). So, I was able to create a clone site with my the assistance of my hosting company, Flywheel, located here:
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It's in privacy mode, so enter this when you get the popup: user: flywheel pass: feigned-sunrise
The actual wp login credendtials for you are the same (user: toolset, pass: the one you have)
Let me know if you are able to get in.
Please note: I created this clone BEFORE the toolset updates. So please update the plugins in order to recreate the issue. (maybe also a good idea to update WPML plugins so that you're on the 'same page' as the live site)
I didn't keep that staging password from the previous ticket, and I can't find it saved in the ticket either. Can you provide it here in the private fields please?
Okay I was able to log in. The first thing I did was try to bulk deactivate Toolset plugins and WPML plugins so I could then delete and reinstall the latest versions. Now the plugins page is not working. I can't see any plugins here:
/wp-admin/plugins.php
Is it possible for you to use FTP or a Control Panel to rename all the Toolset and WPML plugin folders?
I just added '1' to the beginning of all WPML and Toolset folders.
The plugins page is still not working, so I'm not sure what's going on if all the Toolset and WPML plugins are inactive. Please check for any of these folders that may have been overlooked:
cred-frontend-editor
layouts
sitepress-multilingual-cms
types
types-access
wp-views
wpml-cms-nav
wpml-media-translation
wpml-sticky-links
wpml-string-translation
wpml-translation-management
Yup. I did miss out on one (wp-views) but now they all have 1 in the beginning. I see that the backend generates blank pages. Not sure though why or how to revert, other than restore a backup through Flywheel's dashboard, which will take a few hours as this is a big site. Thoughts?
If you have access to server logs we may be able to read any errors that occurred. If you're not sure about that, I can show you how to create a temp log. Go in your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:
define('WP_DEBUG', true);
Then add these lines, just before it says 'stop editing here':
ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');
Try to refresh an admin page. This will create an error_log.txt file in your site's root directory. Please send me its contents, and obscure any sensitive info. Once that is done, you can revert the updates you made to wp-config.php.
There is no way to edit wp-config on Flywheel. However, there's a debug mode which I just turned on. Try refreshing any page (backend/frontend) and you should see some stuff. Does that help?
Yes, I have activated your parent theme temporarily to bypass any code specific to WPML or Toolset. I'll update you soon.
ok, thanks. should i keep debug mode on?
