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[Resolved] CRED image field does not show progress bar and preview anymore

This support ticket is created 5 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 2 voices.

Last updated by Minesh 5 years, 1 month ago.

Assisted by: Minesh.

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#1360279

I have a CRED form with the "Featured Image" field. It worked like this until some time ago:
1. I click on "upload or select image"
2. I select my image
3. A progress bar appears
4. The preview of the image is shown (when the progress bar is full)

With a CRED update, the field has changed and it now uses the WordPress Media Library to select and upload images.
I don't want to use it on the form so I unchecked the option "Use the WordPress Media Library manager for image, video, audio, or file fields".

I expected to see everything working just like before.
However, now the progress bar and the preview do not appear. After I select my image I can only see the filename.

Is this working as intended? Is it possible to show the progress bar and the image preview again?

Thank you

#1360353

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

The result you get is expected when you disable the use of WordPress Media Library to select and upload images.

Because when you disable the media library - you are not uploading anything actually, the selected images will get uploaded when you submit the form. There is no pre-uploading of files.

If you want to display the image file uploaded preview you must use the Media library.

#1361161

Thanks for the quick response.

This is a horrible situation for us.

In previous versions of the CRED the user could upload the images with the loading bar and see a preview of the image.

We have built a form that customers use daily with their mobile phones. So they don't have to use the backend to create custom posts.

The user takes the photo and uploads it in real time as he compiles the rest of the information in the form. Finished.

The WordPress Media Library is really unusable with the mobile phone and the user also sees the images uploaded by other users.

Vice versa, without the WordPress Media Library, the user does not see the preview of the image and the upload takes place only at the end, making the post saving very slow.

This is really a big problem for us and our users.

We kindly ask you to activate an option to be able to upload the images as before otherwise we will have to find an alternative solution to the CRED.

Yours sincerely

#1361209

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

There is no such option available for now. You can file a feature request to add that option using the following link and our Devs will review it:
=> https://toolset.com/home/contact-us/suggest-a-new-feature-for-toolset/