I have a website at hidden link. This site has been functioning correctly for many months. About 3 days ago, it has stopped working correctly. The site allows users to create and manage quotes by checking which products should be included in the quote and then sending those quotes to clients.
3 days ago, the CRED forms and Toolset views started malfunctioning. The site no longer properly stores the selected items and, when viewing quotes, it does not display the products chosen.
The same issues exist on a different copy of this site that is about 6 months older and has previous versions of Toolset plugins. The prior copy of the site is still at hidden link
I am using local storage to temporarily store the lists of selections. Not sure if anything changes about local storage that might have caused this. I've tried disabling different plugins and cannot determine the cause.
Both sites are hosted on Kinsta
I have created an admin user for Toolset in the past & that account is still available:
Hello. Thank you for contacting the Toolset support.
That is really strange.
Do you know when it started malfunctioning at what point of time?
- Have you updated any thing on your site? [WordPress,plugins etcc..etc..]
- Do you know any trigger when it stopped working?
- Have you tried to check with previous WP version?
Can you please share the whole workflow and problem URL from where user select the product and lists etc..etc.. Please share all those required details.
- Do user have to login before they add the quote? if yes:
Please share frontend user access details.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
