[Resolved] Cred Form without featured image

[Author]

Posts

[arisG]

Hello,

We have create a dummy Cred Form for frontend posts. We have added a feature image field

[cred_field field='_featured_image' output='bootstrap']

If the user does not add any featured image, the created post has a specific image (like default image).

If we remove the field the post has not any image.

Thank you

[Shane]

Hi Aris,

This shouldn't be the case. A placeholder shouldn't be inserted.

Could you send me a screenshot of the placeholder on the backend?

Thanks,
Shane

[arisG]

Hello Shane,

what do you mean with the "placeholder on the backend" ?

[Shane]

Hi Aris,

You posted "the created post has a specific image (like default image)."

I would like to see a screenshot of the featured image section of a post on the post edit screen on the backend to see what is added to the field.

Thanks,
Shane

[arisG]

Hello,

Its an image from our gallery. But when we submit the post the field was empty

[Shane]

Hi Aris,

That is strange and shouldn't happen at all.

Would you mind allowing me to have admin access to the site as well as a link to where the form is so that I can have a look at this for you ?

Thanks,
Shane

[Shane]

Hi Aris,

DO you have any custom code that is targeting this form ?

Also if you created a new form with the exact same fields does the same issue occur?

Please let me know.

Thanks,
Shane

[arisG]

We have the same issue with the Default Avada theme (without custom code). This form is a clear new form with only 3 fields and the issue exists. When we create a custom post directly from the backend no default image exist

[Shane]

Hi Aris,

Would you mind if I grabbed a copy of your site to see what is happening here ?

This way I can perform my testing without messing with your live site.

Please let me know.

Thanks,
Shane

[arisG]

Hello,

yes you can take a backup.

thank you

[Shane]

Hi Aris,

I'm trying to search for any clues to this in your site on the copy.

However can you recall as to when did this issue started to occur?

Thanks,
Shane

[arisG]

Hi Shane,

we don't know where this starts to happen. In a clear installation does it happen?

[Shane]

Hi Aris,

No in a fresh installation this does not happen at all.

We've released an update to the forms could you update and let me know what happens.

Thanks,
Shane

[arisG]

We have update everything but the issue exists.

We have disabled theme and plugins, we have uninstall and install the forms plugin

[Shane]

Hi Aris,

I'm going to escalate this one to our 2nd tier supporters as i'm not seeing any reason for this to be happening.

This definitely need further debugging.

Thanks,
Shane