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[Resolved] cred form submission leads to an error message "page not found"

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 8 replies, has 2 voices.

Last updated by Christian Cox 6 years, 6 months ago.

Assisted by: Christian Cox.

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#901674

Good morning,
I am building a jobsite and I have a problem with form submission

I built the following items :
- a custom post type to store resumes : hidden link
- a Cred form for candidates to add their resume from the front-end : hidden link
- a Cred form so that candidates can modify their resume, but here I have some issues : hidden link

Issue : after the resume modification is submitted, a message shoud be displayed saying the modifications will be reviewed by administrators before being published.
- When I run a test as a site admin, this message is displayed, the modification is registered and is waiting for approval.
- When I try to submit a modification as a candidate (role: candidate_v1 or candidate_premium), the modification is registered and is waiting for approval BUT the message is not displayed, instead I have an error message saying the page is not found.

Thanks in advance for your help

#901714

Hi, can you tell me what you have selected in the CRED form editor for "After user submits this form"? Please temporarily deactivate all plugins except Toolset, and activate the Divi parent theme. Then resubmit the form - is the behavior different?

#901744

All solved thanks

#901835

Sorry I checked the wrong page, will do some other tests and get back

#901838
message.PNG

Good morning,

Re-tested the form submission :
I deactivated all plugins except toolset and activated the divi parent theme but the issue remains the same.
See the attached parameters for "After user submits this form".

Thanks for your help
Eric

#901842

I made several other tests :
I have an issue ONLY WHEN I select that after submission it needs a verification before being published + a message should be displayed after submission. In this case I cannot see the message but I have an error message saying "page not available" when I am logged in as candidate. (But I can see the message if I am logged in as admin).

On the contrary if I select that after submission it should be immediately published + a message should be displayed after submission everything works fine : admin and candidates see the message.
Also if I select that after submission it needs a verification before being published + I select a specific page to be displayed after submission everything works fine : admin and candidates see the selected page.

Thanks
Eric

#902017

It sounds like the form changes the post status to "Pending Review", and the Candidate User does not have permission to edit Pending Review posts on the front-end of the site. This leads to the 404 being displayed. As a test, please edit the form and choose the option "AJAX submission". This should prevent the issue because the page is not being refreshed after form submission.

#902021

I tried this without success : I still have the issue when AJAX option is activated.

Thanks
Eric

#902078

What is the full URL where the CRED edit form is displayed?