[Waiting for user feedback] Creating New Elementor Pages/Templates doesnt appear to work with Toolset plugin

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[charlotteC-2]

I raised the below ticket on 20/12/24 but it has since been closed and I am unable to reply.

I am trying to:

Create new templates/pages in Elementor which I then plan to add Toolset widgets too.
I have Elementor Pro (version 3.26.0) installed on the Staging website so it should be compatible with Toolset.
I have tried all troubleshooting options Elementor suggest and have now raised a ticket with Elementor to investigate.
Interestingly Toolset is not installed on hidden link and when creating new templates/pages with Elementor there are no issues. Bluehost believe the issues is Toolset.
I have searched your support and there doesn't appear to be any open issues regarding the above.

Link to a page where the issue can be seen:

I expected to see:

The Elementor page/template creator load and Toolset widgets as an option in the left hand menu.

Instead, I got:

Elementor never loads, even when swapping to Safe Mode. The Elementor logo just remains in the middle of the screen and nothing further happens.
Nor do Elementor Widgets appears in the left hand menu when creating a template in Toolset.

I appreciate the issue would appear to be with Elementor however its odd that creating Elementor pages on the live site is fine and the only difference between the two is that Toolset is installed on the staging site.

As per the original reply I asked Bluehost to add the below code to the wp-config.php file.

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

I asked Bluehost for the debug file and they stated:

'Okay just to inform on wordpress site on Bluehost error log is file that will show up error, if you enable debug mode in config file it will directly display error on the site. You will see all errors listed in error.log file in file manager'

However they sent me the below error log:

[02-Jan-2025 09:01:33 UTC] PHP Fatal error: Uncaught Error: Call to undefined function WooViews\Templates\is_shop() in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php:97
Stack trace:
#0 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php(58): WooViews\Templates\Loader->is_product_archive()
#1 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(324): WooViews\Templates\Loader->override('')
#2 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#3 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#4 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/template-loader.php(13): do_action('template_redire...')
#5 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-blog-header.php(19): require_once('/home2/ptrjogmy...')
#6 /h in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php on line 97
[02-Jan-2025 09:17:41 UTC] PHP Fatal error: Uncaught Error: Call to undefined function WooViews\Templates\is_shop() in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php:97
Stack trace:
#0 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php(58): WooViews\Templates\Loader->is_product_archive()
#1 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(324): WooViews\Templates\Loader->override('')
#2 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#3 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#4 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/template-loader.php(13): do_action('template_redire...')
#5 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-blog-header.php(19): require_once('/home2/ptrjogmy...')
#6 /h in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php on line 97
[02-Jan-2025 09:17:41 UTC] PHP Fatal error: Uncaught Error: Call to undefined function WooViews\Templates\is_shop() in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php:97
Stack trace:
#0 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php(58): WooViews\Templates\Loader->is_product_archive()
#1 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(324): WooViews\Templates\Loader->override('')
#2 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#3 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#4 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/template-loader.php(13): do_action('template_redire...')
#5 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-blog-header.php(19): require_once('/home2/ptrjogmy...')
#6 /h in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php on line 97
[02-Jan-2025 09:18:57 UTC] PHP Fatal error: Uncaught Error: Call to undefined function WooViews\Templates\is_shop() in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php:97
Stack trace:
#0 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php(58): WooViews\Templates\Loader->is_product_archive()
#1 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(324): WooViews\Templates\Loader->override('')
#2 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#3 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#4 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/template-loader.php(13): do_action('template_redire...')
#5 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-blog-header.php(19): require_once('/home2/ptrjogmy...')
#6 /h in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php on line 97
[02-Jan-2025 09:18:57 UTC] PHP Fatal error: Uncaught Error: Call to undefined function WooViews\Templates\is_shop() in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php:97
Stack trace:
#0 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php(58): WooViews\Templates\Loader->is_product_archive()
#1 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(324): WooViews\Templates\Loader->override('')
#2 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#3 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#4 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/template-loader.php(13): do_action('template_redire...')
#5 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-blog-header.php(19): require_once('/home2/ptrjogmy...')
#6 /h in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php on line 97
[02-Jan-2025 09:19:00 UTC] PHP Fatal error: Uncaught Error: Call to undefined function WooViews\Templates\is_shop() in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php:97
Stack trace:
#0 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php(58): WooViews\Templates\Loader->is_product_archive()
#1 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(324): WooViews\Templates\Loader->override('')
#2 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#3 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#4 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/template-loader.php(13): do_action('template_redire...')
#5 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-blog-header.php(19): require_once('/home2/ptrjogmy...')
#6 /h in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php on line 97
[02-Jan-2025 11:16:17 UTC] PHP Fatal error: Uncaught Error: Call to undefined function WooViews\Templates\is_shop() in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php:97
Stack trace:
#0 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php(58): WooViews\Templates\Loader->is_product_archive()
#1 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(324): WooViews\Templates\Loader->override('')
#2 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#3 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#4 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/template-loader.php(13): do_action('template_redire...')
#5 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-blog-header.php(19): require_once('/home2/ptrjogmy...')
#6 /h in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php on line 97
[02-Jan-2025 11:16:18 UTC] PHP Fatal error: Uncaught Error: Call to undefined function WooViews\Templates\is_shop() in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php:97
Stack trace:
#0 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php(58): WooViews\Templates\Loader->is_product_archive()
#1 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(324): WooViews\Templates\Loader->override('')
#2 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#3 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#4 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/template-loader.php(13): do_action('template_redire...')
#5 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-blog-header.php(19): require_once('/home2/ptrjogmy...')
#6 /h in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php on line 97
[02-Jan-2025 11:16:21 UTC] PHP Fatal error: Uncaught Error: Call to undefined function WooViews\Templates\is_shop() in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php:97
Stack trace:
#0 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php(58): WooViews\Templates\Loader->is_product_archive()
#1 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(324): WooViews\Templates\Loader->override('')
#2 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)
#3 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#4 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-includes/template-loader.php(13): do_action('template_redire...')
#5 /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-blog-header.php(19): require_once('/home2/ptrjogmy...')
#6 /h in /home2/ptrjogmy/public_html/.website_6acb2e59/staging/wp-content/plugins/woocommerce-views-off/application/Templates/Loader.php on line 97
[03-Jan-2025 10:55:08 UTC] Cron reschedule event error for hook: woocommerce_geoip_updater, Error code: invalid_schedule, Error message: Event schedule does not exist., Data: {"schedule":"fifteendays","args":[],"interval":1296000}

[Minesh]

Hello. Thank you for contacting the Toolset support.

Are you using Toolset WooComemrce Blocks (formaly WooCommerce Views) plugin? If yes:

*** Please make a FULL BACKUP of your database and website.***

What if you try to deactivate and detele that plugin from plugins page and then try to download the latest version from your account's download page: https://toolset.com/account/downloads/

And then try to install and activate the WooCommerce Blocks plugin.
- does that helps?

In addition to that:
Could you please send me debug information that will help us to investigate your issue.
=> https://toolset.com/faq/provide-debug-information-faster-support/

[charlotteC-2]

Thanks Minesh.

I uninstalled Toolset WooCommerce Blocks and then reinstalled it but still have the same issue.
Debug information as attached.

Thanks

[Minesh]

That is strange.

Can you please share problem URL where I can see the issue as well as admin acccess details.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.