[Waiting for user feedback] Creating New Elementor Pages/Templates doesnt appear to work with Toolset plugin

[Author]

Posts

[charlotteC-2]

I am trying to:

Create new templates/pages in Elementor which I then plan to add Toolset widgets too.
I have Elementor Pro (version 3.26.0) installed on the Staging website so it should be compatible with Toolset.
I have tried all troubleshooting options Elementor suggest and have now raised a ticket with Elementor to investigate.
Interestingly Toolset is not installed on hidden link and when creating new templates/pages with Elementor there are no issues. Bluehost believe the issues is Toolset.
I have searched your support and there doesn't appear to be any open issues regarding the above.

Link to a page where the issue can be seen:

I expected to see:

The Elementor page/template creator load and Toolset widgets as an option in the left hand menu.

Instead, I got:

Elementor never loads, even when swapping to Safe Mode. The Elementor logo just remains in the middle of the screen and nothing further happens.
Nor do Elementor Widgets appears in the left hand menu when creating a template in Toolset.

I appreciate the issue would appear to be with Elementor however its odd that creating Elementor pages on the live site is fine and the only difference between the two is that Toolset is installed on the staging site.

[Mateus Getulio]

Hi,

Thanks for contacting us.

Can you please test minimal, using a default theme(if applicable) and with all non-Toolset/Elementor and essentials plugins disabled to see if the issue persists. If possible make a backup of the site before doing it or test on a staging copy.

In addition to that, I'd like your help enabling the debug mode to help us track the error down, please add the following code to the wp-config.php file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
  
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
  
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
  
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

Please check following links to read more about debugging with WordPress.
- https://codex.wordpress.org/Debugging_in_WordPress
- https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging

After adding the code above, please try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder.

If you locate it there, please send us the last lines here in the ticket.

After you send the WP debug logs, we'll analyze them and get back to you with further steps.

Looking forward to helping you resolve this issue.