Thanks for your contact and welcome to our support forum!
We might be facing an interaction issue with a third-party functionality, in this case:
- Deactivate all the plugins that are not related to Toolset
- Switch for a moment to a WordPress default theme like Twenty Twenty-one
- If the issue is gone, activate one by one to see with which one there is an interaction issue
Could you please tell me the results of this investigation? Also, can you enable the debug mode? Just add the following code in your wp-config.php file:
// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );
After adding the code above, try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder. If you locate it there, kindly send us the last lines here in the ticket.
Here is the error logs
[19-Jul-2023 11:16:18 UTC] PHP Deprecated: ctype_digit(): Argument of type WP_Post will be interpreted as string in the future in /home/statging_terroirs/www/wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/field/group/factory.php on line 134
[19-Jul-2023 11:16:19 UTC] PHP Deprecated: str_replace(): Passing null to parameter #3 ($subject) of type array|string is deprecated in /home/statging_terroirs/www/wp-content/plugins/types/vendor/toolset/types/embedded/admin.php on line 168
Also here is a quick video with our concern regarding the number of CPT created which we are not sure if that is supposed to be there or not hidden link
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
Thank you for providing the credentials, but it seems that the login page is different from than the default ones 'wp-admin' and 'wp-login.php'. If we try to access it, we receive this: hidden link
Could you please review what is the correct login URL and update the credentials? Thank you.
In the past we had a few reports of multiple "Toolset WooCommerce" field groups getting registered, and it occurred due to some custom code/plugin. Are you using any custom plugins or code on your website too, by chance? Please let us know this info.
We tested the custom code mentioned above and it seems to successfully delete some entries. Could you please give it a try and let us know if it helps? Thank you.
