This thread is resolved. Here is a description of the problem and solution.
Problem: I am trying to build pages with Cornerstone and it's not working anymore.
Solution: Stop using Template Layouts on pages you wish to design with Cornerstone.
This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| 8:00 – 12:00 | 8:00 – 12:00 | 8:00 – 12:00 | 8:00 – 12:00 | 8:00 – 12:00 | - | - |
| 13:00 – 17:00 | 13:00 – 17:00 | 13:00 – 17:00 | 13:00 – 17:00 | 13:00 – 17:00 | - | - |
Supporter timezone: America/New_York (GMT-04:00)
This topic contains 9 replies, has 3 voices.
Last updated by 6 years ago.
Assisted by: Christian Cox.
I'm seeing a 500 error when I try to log in at /wp-admin, can you help? I've tried multiple browsers with no luck. If necessary, log in to the server with FTP and go to /wp-content/, then rename the "plugins" directory to be "plugins-backup". This will effectively disable all plugins. Then go to /wp-content/themes/ and rename your custom theme folder as well. This should temporarily disable your custom theme. Then we should be able to get access to wp-admin and do some troubleshooting.
If this does not give you access to wp-admin, please turn on server logs to see more information about this error. If you're not familiar with server logs I can show you how to activate them temporarily. Go in your wp-config.php file and look for
define('WP_DEBUG', false);
Change it to:
define('WP_DEBUG', true);
Then add these lines, just before it says 'stop editing here':
ini_set('log_errors',TRUE);
ini_set('error_reporting', E_ALL);
ini_set('error_log', dirname(__FILE__) . '/error_log.txt');
Then try to access wp-admin again. This will create an error_log.txt file in your site's root directory. Please send me its contents. Once that is done, you can revert the changes you made to wp-config.php.
Okay I'm able to log in now, but I don't have the ability to see much in wp-admin. Can you promote this User to Admin?
Hi, I reactivated Cornerstone and clicked "Stop using the Template Layout" for this Page. I believe the design is showing up as expected now. Can you confirm?
