Content template lock up

This support ticket is created 3 years, 7 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Last updated by philD-4 3 years, 7 months ago.

Assisted by: Shane.

Author

Posts

April 28, 2021 at 3:02 pm #2035673

philD-4

Attempting to edit a Content Template and keep getting a Wait / Exit Page model - Seems to happen most often if I access the Map on the template

April 30, 2021 at 3:45 pm #2038327

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Phil,

Thank you for the patience on this one.

I was able to have some time to take a look at it in some detail. I have some good news on this one. I managed to stop the lock up of the content template by removing the map from the content template before it was fully loaded.

Once I removed the map I re-added a new one to the template and I was able to edit from there onwards without any issues.

Please let me know if this helps on your end.

Thanks,
Shane

April 30, 2021 at 5:22 pm #2038413

philD-4

Still have ongoing issue when I attempt to change the Map Zoom setting I lock Up - see image

April 30, 2021 at 7:04 pm #2038479

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Phil,

I removed and re-added the map on your site now, so you should now be able to edit the template without any issues.

If the problem still persists for you now please let me know.

Thanks,
Shane

May 3, 2021 at 1:28 am #2040285

philD-4

My issue is resolved now. Thank you!