Skip Navigation

[Resolved] Content Template Fields Disappeared

This support ticket is created 3 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 - - 9:00 – 13:00
14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 - - 14:00 – 18:00

Supporter timezone: Africa/Casablanca (GMT+01:00)

This topic contains 4 replies, has 2 voices.

Last updated by thoraldM 3 years, 4 months ago.

Assisted by: Jamal.

Author
Posts
#2166835

I am trying to add new content to a custom post type on my site, and now when I load the editor, it just loads the standard editor. All the custom fields associated with the cpt are gone and I have no idea how to reenable them. This happened after I updated my site to version 5.8.1. Any ideas on how to fix it?

#2167141

Hello and thank you for contacting Toolset support.

I am sorry, but I am a bit confused. Are you talking about the content template editor, or about the custom posts editor?
Would you allow me temporary access to your website to check this further? Your next reply will be private to let you share credentials safely. ** Make a database backup before sharing credentials. **

Please share a URL(on the backend) where I can see this issue.

#2167161

Hi Jamal,

I am talking about the content editor in the backend where you go to write/input your content. For example, I have a "Review" CPT which has custom fields such as "Year Of Release," "Running Time," "Warning" etc. Now when I try to create a new Review post, I just get the standard WordPress editor. All the custom fields that I associated with the Review CPT are gone and I can't enter data into them.

#2167191

Would you allow me temporary access to your website to check this further? Your next reply will be private to let you share credentials safely. ** Make a database backup before sharing credentials. **

#2167195

Hi Jamal,

After I sent you the login credentials, I tried to create a new Review post to test it again. Now it seems I can see the custom fields assigned to the Review CPT. So weird. They weren't there yesterday, I swear!

My issue is resolved now. Thank you!