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[Resolved] Content on page disappeared after making an edit

This support ticket is created 3 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 4 replies, has 2 voices.

Last updated by ryanJ-6 3 years, 10 months ago.

Assisted by: Shane.

Author
Posts
#2328887

I am trying to: Fix an issue where I changed some content on a page, and upon updating the page the content no longer displays on the front-end at all.

Link to a page where the issue can be seen: hidden link

I expected to see: hidden link

Instead, I got: You will see that on the 'live' site the page no longer displays any content after I published the updates. The 'dev' URL shows how the page should look (note: this is an older version of the page)

#2329007

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ryan,

Thank you for getting in touch.

Would you mind allowing me to have admin access to the website so that I can have a more detailed look at this for you ?

I've enabled the private fields for your next response.

Thanks,
Shane

#2329567

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ryan,

Thank you for the credentials. The issue was that you had an empty content template assigned to your page.
hidden link

What I did was to use the content template setting on the edit page screen and set it to "none" so your post should now be showing as intended.

Thanks,
Shane

#2330405

Ahhh ok. Thank you for your assistance Shane!

#2330407

My issue is resolved now. Thank you!