connection toolset with Server

This support ticket is created 3 years, 8 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 3 years, 8 months ago.

Assisted by: Minesh.

Author

Posts

June 3, 2022 at 11:31 am #2377037

saraU

Hi Support-Team,
I have the problem, that the toolset plugin in WP is not able to connect himself to its server.
See screenshot 1 with the notification.
I checked the communication tips but can't find an error. (Screenshot 2)

I have a license and also an activated key.
What can I do?

Best, Sara

June 3, 2022 at 12:07 pm #2377075

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Have you tried to follow the steps given with the following Doc that should help you to register Toolset without any issue.
- https://toolset.com/faq/how-to-install-and-register-toolset/

if you still have issue to register Toolset, I will require admin access details to check whats going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.