[Resolved] Connection to Server to verify site key keeps timing out

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[tamrahjoD]

I am trying to: Update other plugins

Link to a page where the issue can be seen: Back end only - Toolset cannot connect to verify license AND apparently, has internally reported the site key does not match since 11/05/22 - the first morning a check was done AFTER I updated to Types 3.4.17 on a staging site - I have a site key for both Staging Site AND the Live site - as follows:
hidden link and hidden link

I have tried to unregister/reregister, hidden link with it's site key and below is the message shown:

I expected to see: Nothing pertaining to Toolset as it has been updated previously

Instead, I got: Error message advising Toolset is not connected AND the following below shows what happens when I try to refresh/reregister to my toolset account.

[tamrahjoD]

Just to clarify* I updated Types on 11/04/22 on both my staging site (to test the update) and the live site *
Attached is a picture of the notice from Toolset on the page where I register/check for updates for Toolset -
Thanks
Tamrah Jo

[tamrahjoD]

Update: I have joined the discussion at https://toolset.com/forums/topic/toolset-plugin-cannot-connect-to-toolset_com-2/#post-2496781 to keep an eye on - checking this site, others, server caches, etc., on local dev/and some sites, live/staging, the issue appears to have resolved?? Need to clear caches, etc, to double check on - just giving you an update from this end of things.

Thanks!
Tamrah Jo

[Minesh]

Hello. Thank you for contacting the Toolset support.

Could you please navigate to:
=> Dashboard => Updates and click on "Check Again" button/llink.

Does that makes any difference?

[tamrahjoD]

My issue is resolved on the original website that I reported in on, that was previously updated to Types many days before the error connection message appeared . Other than un registering, reregistering my website key - that first day (which did not help in removing the error) I waited for answer - the next time I logged into site to do other work, the error message was gone - without me clicking the 'check again' button or flushing the server cache.

At this point, I do not know what else to tell you except that I saw this as an issue hit and miss, here and there - and seems to show up randomly, across time, variables in tool stacks etc. So many options/updates rolled out last week, I haven't had time to go one by one, through each site, and test every single configuration to send you information -

I plan to work on updates tomorrow, and will likely spend time revisiting this if I see similar behavior - I have a few sites still on old Types, as I was getting ready to update them, when the communication error showed up on the site I first contacted you about - although it had been updated many days before.

I am a one-person team, and I understand you all have many support tickets - so apologies I didn't reply as fast as you wished when you all had time to spend on my ticket.

If I find anything that seems to 'be common variable' I will report in, however, the fact the site showed that it was not connecting with Toolset, and yet host provider advised no errors showing, AND the fact that in my dashboard here at Toolset, on both staging an d live sites, the site property listing would show as 'updated' even if the connection error notification was displaying in the plugins area - then, without further work on my part, it disappeared - I have to wonder about false positives in the message showing? As it is ertain I was CONNECTED and able to pull in updates, and dashboard here, would show the site updated, as well, with a simple screen refresh -

[Minesh]

Ok - glad to know that you original issue is resolved. Please feel free mark resolve this ticket.

[tamrahjoD]

My issue is resolved now. Thank you!