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[Resolved] connecting issue

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 2 years ago.

Assisted by: Minesh.

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#2496357

I am trying to:
Have the plugin properly connected

Link to a page where the issue can be seen:
hidden link

I expected to see:
no toolset error

Instead, I got:
Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

We have disconnected and reconnected, including deleting the key from toolset, but still the error persists. Under communication error details we see:
OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [body] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [action] => site_key_validation [site_key] => EVUpVnbKPm [site_url] => hidden link [source] => 3 [installer_version] => 2.6.1 [theme] => Jupiter Child Theme [site_name] => National Institute of Canine Service and Training (NICST) [repository_id] => toolset [versions] => OTGS_Template_Service_Php_Model Object ( [attributes:OTGS_Template_Service_Php_Model:private] => Array ( [types] => 3.4.17 [wp-views] => 3.6.3 ) ) ) ) [timeout] => 45 ) )

#2496509

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

That is really strange.

Can you please navigate to:
=> Dashboard => Updates and click on "Check Again" button/link and check if that help you to resolve your issue.