Conflict with Responsive WordPress Slider - Soliloquy Lite

This thread is resolved. Here is a description of the problem and solution.

Problem:
The issue here is that the user's toolset forms editor wasn't working because of a conflict with Soliloquy

Solution:

Unfortunately the soliloquy plugin was throwing a js error in the console which caused our Toolset forms editor to be broken. What I recommend is that you contact the soliloquy team in order to get this resolved.

This support ticket is created 5 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 2.75 hours from now. Thank you for your understanding.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	14:00 – 18:00	13:00 – 18:00	-

Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Content-submission forms, Toolset Forms

This topic contains 5 replies, has 2 voices.

Last updated by michaelO-8 5 years, 10 months ago.

Assisted by: Shane.

Author

Posts

January 2, 2019 at 8:06 pm #1176299

michaelO-8

I am trying to: Edit a post form

I have tested and can confirm that the issue lies with a conflict with the Responsive WordPress Slider - Soliloquy Lite.

Link to a page where the issue can be seen: admin page

I expected to see: The content editor with code visible

Instead, I got: Content editor, but it is locked/ frozen and no code is visible

January 2, 2019 at 9:10 pm #1176326

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Michael,

Thank you for contacting our support forum.

For this one I would recommend that you open a ticket with the soliloquy lite team as from what you explained the issue is on their side.

Since this works when you deactivate the plugin.

Thanks,
Shane

January 3, 2019 at 6:34 pm #1177071

michaelO-8

Hi Shane,

Thank you for your help. I am currently talking with their support. I was wondering if you could assist though because both plugins worked fine together until more recent Toolset updates. I thought that maybe you would be able to determine what changes might have made the plugins no longer compatible. Also, I thought you might be able to help me point their support in the right direction as to what to look for. The issue is very specific, their plugin is somehow interacting with the post form editor.

Thanks,
Michael

January 3, 2019 at 8:49 pm #1177137

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Michael,

Yes I can have a look as well.

Could you provide me with a copy of the site so that i can set it up here locally?

To provide the copy please follow the instructions in the link below.
https://toolset.com/faq/provide-supporters-copy-site/

Thanks,
Shane

January 9, 2019 at 2:43 pm #1180830

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Michael,

So I checked in on the duplicator package to see what exactly was causing the issue.

There is a JS error that is coming from the codemirror.js file in the soliloquy plugin.

I would recommend letting the soliloquy team know about this as it would need to be worked on from their side.

Thanks,
Shane

January 14, 2019 at 8:14 pm #1183750

michaelO-8

Great, thank you!!