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[Resolved] Conflict With owlCarousel by Webnus

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 7 replies, has 2 voices.

Last updated by Minesh 9 months ago.

Assisted by: Minesh.

Author
Posts
#2678179

Ian
conflict.png
With discription.jpeg
Without discription.jpeg

I am trying to:
Incorporate an event carousel with a shortcode from Modern Events Calendar. hidden link

This is a strange issue.
I have a shortcode that inserts a Carousel on my home page. It is a Type 1 carousel (generated by Modern Events Calendar). The page works perfectly fine unless I add a description to more than one event. This is particularly strange as the shortcode does not show the description or an excerpt.

I am including two attached graphics one that shows what the home page looks like when working properly and what it looks like when I add a description to a second event.

Theme is Blocksy PRO. I am not seeing any javascript errors on the page.

I reached out to Webnus and this was their response:
"After conducting a thorough investigation, the problem on your site is due to these 3 plugins shown in the image below conflicting with the MEC plugin. Activating any of these 3 plugins will create issues on the page. Please contact the support of these plugins, onthegosystems, and notify them of the problem so they can resolve it and investigate the cause."

This is a popular Event Calendar and I use it on a number of sites. This is the first site I have built with Gutenberg Blocks and MEC.

#2678478

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

It seems and looks like compatibility issue between Toolset and Modern Events Calendar.

I've created the following sandbox site and you can auto-login to it using the following link:
- hidden link

With the following content template - I've tried to add the same the container blocks and column block with paragraph and button block:
- hidden link

I can see its working as expected on the frontend:
- hidden link

I then tried to check with page (homepage) but still its the same - its working fine:
- hidden link
- hidden link

I will require duplicator copy of your site in order to debug this issue further.
- https://toolset.com/faq/provide-supporters-copy-site/

I have set the next reply to private which means only you and I have access to it.

#2678506
#2678566

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

If Duplicator does not work for you, you can send me "ALL in one WP Migration" package - that should also work as well.
- https://wordpress.org/plugins/all-in-one-wp-migration/

I have set the next reply to private which means only you and I have access to it.

#2678651
#2679642

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I checked and I found that I can see the issue when only "Modern Events Calendar Lite" plugin is active and all other plugins are disabled including Toolset.

It seems the issue is between your plugin "Modern Events Calendar Lite" and your theme.

Can you please confirm and try to deactivate all plugins including Toolset and make sure only "Modern Events Calendar Lite" plugin is active and check - you should still able to see the issue.

#2679653

Ian
Theme2022notoolset.jpeg
Theme2022-with-toolset.jpeg

Minesh

I had already taken a look at this when I was working with Webnus, but lots has changed since then. From what I can see the problem still persists when using 2022. I have included two screen shots.

#2679781

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I've escalated the issue in to our next level support. I found that the Toolset block styles are missing when the second item has some content with description(post body) field.

I'll update you as soon as I know more.

#2683258

Ian

Just saw the new Toolset 1.6.12 update and it fixed my issues. Thanks again.

#2683354

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Glad to know that issue is fixed.