[Resolved] Conflict with Astra Theme and User Menus plugin

[Author]

Posts

[umbertoZ]

Hi, I've a website with Astra Theme and "User Menus – Nav Menu Visibility" plugin latest versions.

When Toolset and the theme or the plugin are active, if I try to edit pages or content templates that use the block editor, I get a blank page.

Please, can you check it.

cheers

[Minesh]

Hello. Thank you for contacting the Toolset support.

Before I try to debug the issue further - Based on the debug information you shared with us, I found that you are using the outdated Toolset Blocks plugin version. The current Toolset Block plugin version is 1.6.5. Can you please make sure your site is running with ALL latest Toolset plugins. You can download the latest Toolset plugins from your account's download page:
=> https://toolset.com/account/downloads/
Or
You can update via installer page:
- hidden link

Now, regarding the issue, I see you are using the PHP 8.1.5. We added the note with our server requirement Doc:
=> https://toolset.com/toolset-requirements/

PHP 8.1 is currently not supported due to some issues. We’re working on fixing this. In the meantime, please use PHP 8.0 version.

Can you please downgrade the PHP version to PHP 8.0.x and check if that help you to resolve your issue.

[umbertoZ]

Hi Minesh, I've updated Blocks and I also downgraded PHP to 8.0

cheers

[Minesh]

When I try to access the wp-admin - I can see the critical error: hidden link

Can you please share FTP access details so that I can enable error log and review whats going wrong with your setup.

I have set the next reply to private which means only you and I have access to it.

[Minesh]

When I visit the wp-admin: hidden link

I see the following fatal error:

Fatal error: Uncaught Error: Call to undefined function mysql_connect() in /home/bopcmosp/public_html/projects.analyticseo.it/nienteansia/wp-includes/class-wpdb.php:1807 Stack trace: #0 /home/bopcmosp/public_html/projects.analyticseo.it/nienteansia/wp-includes/class-wpdb.php(734): wpdb->db_connect() #1 /home/bopcmosp/public_html/projects.analyticseo.it/nienteansia/wp-includes/load.php(562): wpdb->__construct() #2 /home/bopcmosp/public_html/projects.analyticseo.it/nienteansia/wp-settings.php(124): require_wp_db() #3 /home/bopcmosp/public_html/projects.analyticseo.it/nienteansia/wp-config.php(109): require_once('/home/bopcmosp/...') #4 /home/bopcmosp/public_html/projects.analyticseo.it/nienteansia/wp-load.php(50): require_once('/home/bopcmosp/...') #5 /home/bopcmosp/public_html/projects.analyticseo.it/nienteansia/wp-admin/admin.php(34): require_once('/home/bopcmosp/...') #6 /home/bopcmosp/public_html/projects.analyticseo.it/nienteansia/wp-admin/index.php(10): require_once('/home/bopcmosp/...') #7 {main} thrown in /home/bopcmosp/public_html/projects.analyticseo.it/nienteansia/wp-includes/class-wpdb.php on line 1807

Can you please make sure your database server is up and running or check what is causing the issue to connect to the database.

[umbertoZ]

Hi, is it possible it is related to the PHP downgrade? Maybe some PHP config changed?

Does it makes sense to try to deactivate plugins and theme?

[Minesh]

Yes - possibly could be the reason. Can you please check that mysql and mysqli extensions are enable with your PHP.'

Please check the following article that may help you:
- hidden link

[umbertoZ]

Hi Minesh, I've activated mysql and mysqli and set PHP 8.0.18

Now the WordPress install works fine, but I still have the conflict between Toolset and Astra Theme and User Menus plugin. If default theme is active, I can edit pages and content with block editor.

cheers

[umbertoZ]

I've also tested Kadence Theme and I get the same problem.

cheers

[Minesh]

Can you please share problem URL with what page/content template you have issue with?

As I just activated the "User Menus – Nav Menu Visibility" plugin and I can see that the following edit page is loaded without any issue:
- hidden link

[umbertoZ]

Hi Minesh, I get a blank page when I try to edit that page.

Please try also these pages:
hidden link

hidden link

Or these content templates:

hidden link

hidden link

hidden link

[Minesh]

When I checked the error logs I see the following error message:

PHP Fatal error:  Allowed memory size of 268435456 bytes exhausted (tried to allocate 65536 bytes) in Unknown on line 0

I've added the following line of the code to your wp-config.php file to increase the memory:

define('WP_MAX_MEMORY_LIMIT', '512M');

Can you please confirm it works as expected now.

[umbertoZ]

My issue is resolved now. Thank you!