Hello. Thank you for contacting the Toolset support.
Well - with the problem URLs you shared I can see Javascript error on browser's console.
In order to minimize the cause of the issue:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
Please share steps to see popup working when its not working.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I would additionally need your permission to de- and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important. If you agree to this, please use the form fields I have enabled below to provide temporary access details (wp-admin and FTP).
I have set the next reply to private which means only you and I have access to it.
Well - I need to spend bit more time to this specific issue and I debug this a lot.
Here is my findings:
- I do not able to reproduce the issue with my test install (Toolset plugins + default theme active)
- I see there is specific Cookie settings set with popup maker plugin (defaults to 1 week) when you close the popup
The issue looks like specific to your install when only View's plugin active and looks like compatibility issue with third party plugin or theme you are using. this needs further debug.
I've update here and the issue is confirmed from your theme.
there is a console error:
b(...).not(...).filter(...).mediaelementplayer is not a function
This error has already been reported against Views, and the real issue here is not on us, but on the theme:
The main cause of the issue is caused by jQuery being included twice on the page.
Our Developer noticed at least 16 templates where the theme is loading its own version of jQuery.
It is not a good practice to load scripts bundled with WordPress from different locations. It is even a worse practice to load them at the same time you load the bundled ones. Views does the right thing and uses the bundled version, so it only gets loaded once. In fact we get surprised that the site works even without Views.
Since WP 4.9, this kind of error became much more evident since they played nd modified all the JS related to mediaelements, players, etc. But this is not belongs to Toolset.
