I am trying to update the font awesome plugin to 5.0.1
We have custom fields that are applied to the page post type to create accordions. When I updated the font awesome plugin the default text editor for the page and the text editor for our custom accordion content field were set to hidden.
I read that one reason this could happen is there are conflicting versions of font awesome being loaded. Is there any change that Toolset would be updating their font awesome version to 6?
It doesn't affect the display of the page: hidden link, you just can't edit the content that is inside of the accordion panels. The errors are in the attached image.
Hello. Thank you for contacting the Toolset support.
When you say you can't able to edit the content inside the accordion panels - do you mean you cant able to edit content in backend with accordion panels?
Can you please share exact steps that I will have to follow that should help me to see the issue as well as admin access details.
*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.
I have set the next reply to private which means only you and I have access to it.
Hello, I'm sorry it took me sol long to get back to you. Do you have an email that I could use to create an account for you? We use LDAP but we have it set to allow LDAP or user account but I don't see a way to add a password for you so I will have to send a reset link. Thanks!
I'm sorry, I forgot to tell you in the last message, if you remove the custom tab container fields from the page post type the default text editor will work. Thanks!
This is Christopher chiming in. Thank you for deactivating the 2-factor authentication. Minesh will be available tomorrow to take a look into the details.
I chekked and I found that indeed the error belongs to the font-awesome plugin.
I see the following error on the browser's console when I'm on edit page and the error belongs to font-awesome. The error belongs to font-awesome classic editor file:
=> hidden link
Uncaught TypeError: Cannot read properties of null (reading 'parentElement')
at d (index.js?ver=5.0.1:1:1805)
at index.js?ver=5.0.1:1:2089
Can you please check with them and see if they have any fix for this issue.
Hello, thank you for your response. I contacted the developers from the Font Awesome plugin and they asked me to try with the dev version of the plugin, it still doesn't work for me. Can you see a new error message? This is from them:
mlwilkerson wrote:
Hi @simonsj, this part definitely was a bug in our plugin's version 5.0.1:
> Cannot read properties of null (reading 'parentElement')
I have no doubt about that. But also, that's one of the issues that I believe is fixed in the 5.0.2-2 pre-release ( hidden link ). If you're still seeing that exact error message, it's evidence that you're still using a previous version of the plugin, rather than the newer 5.0.2-2.
Related, I notice in the error message you posted above that the stack track suggests that it was plugin version 5.0.1 that was running when that error was produced:
> at d (index.js?ver=5.0.1:1:1805)
See the 5.0.1 after the = in that message? I don't think that specific error message could be produced by 5.0.2-2.
It might be worth trying again to install 5.0.2-2 from the link I provided above, making sure that 5.0.2-2 is the one that's running, and then see what behavior occurs. I don't think you'll see that same error message. If it still does not work, then I'd expect that the way in which it doesn't work will be different from the previous way it failed. Gathering that information would be useful for improving the solution.
In order to miminize the cause of the issue and to ensure there is no conflict with the third-party plugins or theme you use:
Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference? if no:
At this time I suggest you should get in touch with WP Bakery Page Builder support.
I sent your message to the font awesome people. I did try deactivating wp bakery but it didn't make a difference that I could see. I see a 404 error for this: hidden link. Could that have anything to do with it? Thanks!
If you edit a post you can see the toolbar on the editor and both the visual and text tabs work. Posts don't have any toolset fields associated with them. I tried disabling toolset types but the page just displayed a critical error. Thanks for your help!
