conditional display of custom field not working in divi global module

This support ticket is created 7 years, 1 month ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Divi integration, Toolset Theme integration, Views plugin

This topic contains 6 replies, has 2 voices.

Last updated by Shane 7 years, 1 month ago.

Assisted by: Shane.

Author

Posts

August 22, 2017 at 2:31 pm #562436

Wim

@shane: this is the issue described as before

I am trying to: display a conditional custom field in a divi global text module.

Link to a page where the issue can be seen: under development, i can private send an url and credentials if needed

I expected to see: the value of the custom field

Instead, I got: I see the shortcode of the custom field

If I enter the conditional shortcode in a global divi text module the conditional display does not work. It renders the shortcode inside the condition. If I enter exactly the same code in a normal Divi text module it works. However i need the global textmodule to prepare it for future changes.

Hope the issue is clear like this?

Kind regards,

Wim

August 22, 2017 at 4:12 pm #562485

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

I'll enable the private fields so that you can share the credentials of your site with me.

Thanks,
Shane

August 22, 2017 at 6:25 pm #562542

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Thanks for the credentials, I was able to see the issue and I find it quite strange. I believe this issue should be brought to the Divi devs attention since this work fine in a non-global container.

Some code inside the global container could be throwing off the execution of the shortcode.

Thanks,
Shane

August 22, 2017 at 6:38 pm #562551

Wim

OK, I will bring it to the Divi devs and hope they dont send me back to you ;), can i leave this open untill i get an answer from them?

August 22, 2017 at 6:41 pm #562552

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hello,

Yes the ticket will remain open for at 30 days if there are no responses. You will also get a notification from our system if the ticket is going too long without a response.

Thanks,
Shane

August 22, 2017 at 6:43 pm #562554

Wim

Ok, i will remove the ftp account and wp admin login for now.

August 22, 2017 at 6:49 pm #562556

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

No problem, also no need to respond until there is information from the divi team.

This ticket is now closed. If you're a Toolset client and need related help, please open a new support ticket.