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[Resolved] Compatiblity issue? Posts in relationships not visible in IE11

This support ticket is created 6 years, 6 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 5 replies, has 3 voices.

Last updated by reneeV-2 6 years, 6 months ago.

Assisted by: Shane.

Author
Posts
#913902
IE11-2.jpg
IE11-1.jpg

I have a site with multiple one to many relationships. Everything works as expected in any browser except for IE11. The childposts are not visible in the parentpost.
As soon as I delete all the fields in the custom fields group , this custom field groups becomes visible with the name of the earlier saved post.

I deactivated all the plugins and even created a new site with only Toolset on my localhost. This resulted in the same behaviour, it's working perfectly in all browsers except IE11.

#914175

I don't have IE11 myself, but we have some peoples in the company and supporters who of course use Windows and its IE11.

They will test that on Monday when they are back from work.

For now, I suspect there is a JS error in the Browser Console when the issue happens.
Can you paste it here?

Second, since you say if you delete all the Fields in a certain group assigned to the post type, the issue does not happen, is this correct?
I hence suspect this is due to one specific kind of Custom Field added to the group.
Potential candidates are WYSIWYG, Checkboxes, Select, any kind of "interactive" field.
Can you try by adding one by one a field of each kind to see when the issue happens?

This will help the supporter on Monday to craft his report when he tests and eventually escalates this issue.

FYI - I have not seen other reports about this issue yet, so it may as well be another issue, although the fact that you can work on other browsers and Toolset, seems to highlight the chance for a compatibility issue with IE 11.

I suggest as well to test with another theme and to update the current software just to be sure.

#914354

Hi Beda, thank you for looking in to this.

I think you are right with the js error.
For now, I suspect there is a JS error in the Browser Console when the issue happens. Can you paste it here?
SCRIPT438: Object doesn't support property or method userExist knockout-3.4.0.js (72,330)

Second, since you say if you delete all the Fields in a certain group assigned to the post type, the issue does not happen, is this correct? Yes, correct

Can you try by adding one by one a field of each kind to see when the issue happens?I did and it happens with all fields.

I suggest as well to test with another theme and to update the current software just to be sure.It happens with other themes as well and all the software is up to date.

#914986

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Renee,

Thank you for the patience,

I was able to take a look at this for you and saw the issue, even on a fresh install this issue occurs.

Will be reporting this one.

Thanks,
Shane

#917958

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Renee,

I checked on our internal ticket for this and our developers are currently working on a fix.

So this should be fixed in our next release.

Thanks,
Shane

#917965

Thank you Shane for reporting back to me.