Compatibility with Thrive Leads. Optins not showing to non logged in users.

This support ticket is created 6 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Europe/London (GMT+00:00)

Tagged: Front-end display, Layouts plugin, Types plugin, Views plugin

This topic contains 1 reply, has 2 voices.

Last updated by Nigel 6 years, 4 months ago.

Assisted by: Nigel.

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September 17, 2018 at 3:17 pm #1109510

adriO

Schermafbeelding 2018-09-17 om 17.04.44.png

Schermafbeelding 2018-09-17 om 17.03.39.png

I am trying to show the visitors of the site a LightBox or a slide in to optin to the newsletter and obtain a giveaway. When I am logged in it shows fine. When I am not logged in nothing pops up or slides in.

Don't know what is happening behind the scenes.

It is obvious that I want to show the Lightbox, Slide in or whatever opt-in form to the non registered users. I want to win them as a customer so I have to build a list.

At one of the screenshots you can see a test slide in, notice the black bar on top to indicate that I'm logged in. On the other screenshot you don't see the slide in when I'm not logged in. Believe me, my settings are right.

When I deactivate the toolset plugins all is showing fine. It even went wrong when only the toolset and the trhive plugins are activated.

I can provide you with a duplicator package if needed.

It is very annoying that every time I want to add some functionality to a website there is always a product from OnTheGoSystems what is causing problems. One moment it is WPML on another time it is Toolset.

LET IT BE CLEAR TO YOU: I'M REALLY IN A HURRY TO GET THIS FUNCTIONALITY LIVE. SO DON"T WAIT FOR MONTHS TO SOLVE IT LIKE IT HAPPENS OFTEN AT WPML.

September 18, 2018 at 7:26 am #1110248

Nigel

Supporter

Languages: English (English ) Spanish (Español )

Timezone: Europe/London (GMT+00:00)

There are many thousands of themes and plugins in the WordPress ecosystem that potentially need to work together.

As a suite of development tools Toolset has a very wide feature set that touches on much more of WordPress than a typical does-one-thing plugin, and so the potential for incompatibilities is much greater.

Until we test an incompatibility it is impossible to determine whether the cause lies with the other plugin or with Toolset, and even both may be well coded but interacting with each in unanticipated ways.

We can test this issue with the opt-in plugin, and if we are able to identify a problem that we can fix we will fix it, but if the problem is with the plugin itself, our compatibility team will share that information with the plugin author.

So, the first step is to get a copy of the plugin from you—you can share a link to a zipped file on dropbox or similar here, it will only be visible to yourself and me.