Skip Navigation

[Resolved] Compatibility problem with Logo Carousel Pro or WPBakery Page Builder

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 10:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 10 replies, has 2 voices.

Last updated by Minesh 1 year, 2 months ago.

Assisted by: Minesh.

Author
Posts
#2684546
2024-02-21_WP_Editor.jpg

I am trying to:
load Logo Carousel Pro. Preview in WordPress backend is okay, if I load the carousel into a page with a shortcode it is broken.

Link to a page where the issue can be seen:
hidden link

I expected to see:
Logo Carousel Pro: 4 logos with links

Instead, I got:
After today's updates Logo Carousel Pro stopped working: Instead of the logos I only see:
Warning: Attempt to read property "ID" on int in

/plugins/toolset-blocks/vendor/toolset/toolset-theme-settings/compatibility-modules/controllers/toolset-theme-integration-settings-front-end-controller.php

Thanks in advance
Monika

#2684554

The warnings are:

Warning: Attempt to read property "post_type" on int in
on line 220
/toolset-blocks/application/controllers/compatibility/wpa-block-editor/wpa-block-editor.php

Warning: Attempt to read property "ID" on int in
on line 64
/toolset-blocks/vendor/toolset/toolset-theme-settings/compatibility-modules/controllers/toolset-theme-integration-settings-front-end-controller.php

#2684614

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

What if you try to add the shortcode for logocorousel without using the WP Bakery - does it works?

Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?
- Do you see any difference? if no:

Can you please share admin access details and let me check whats going wrong with your setup.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2684809
Screenshot 2024-02-22 172754.png

If I use only WP Editor the result is the same (see screenshot please).
Everything was fine until the update yesterday. What has changed in the two PHP files?

It is not possible to grant admin access to this customer site.

Any further ideas?

#2684894

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Yes please.

Can you please share problem URL and admin access details and let me check whats going wrong.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2684916
Screenshot 2024-02-23 100517.png

You can see it here:
hidden link

Warning: Attempt to read property "post_type" on int in
on line 220
/toolset-blocks/application/controllers/compatibility/wpa-block-editor/wpa-block-editor.php

Warning: Attempt to read property "ID" on int in
on line 64
/toolset-blocks/vendor/toolset/toolset-theme-settings/compatibility-modules/controllers/toolset-theme-integration-settings-front-end-controller.php

I have registered the shortcode manually but also no effect.

#2684932

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please send me admin access details so I can review this further.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

#2685052

Sorry I cannot provide any admin access (this is a customer's site and live).

What information do you need?

#2685244

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

If you can not provide live site then you can setup a staging site where I can see the issue or I will require exact steps that should help me to see the issue.

OR

Here is a staging site and you can auto-login to it using the following link:
- hidden link

You can try to reproduce the issue on above staging site and send me the steps to see the issue.

#2686218

I am working with an older version of the plugin.
Please delete any personal information or the whole conversation.
Thank you.

#2686220

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

You're welcome to close this ticket.

#2686282

Please delete any personal information or the whole conversation.
Thank you.