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[Resolved] Compatibility problem – Toolset Views and Foobox Foogallery

This support ticket is created 4 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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This topic contains 11 replies, has 3 voices.

Last updated by Shane 4 years, 8 months ago.

Assisted by: Shane.

Author
Posts
#1530591

I am trying to:
have nice foogallery on website

Link to a page where the issue can be seen:
hidden link

I expected to see:
nice gallery

Instead, I got:
shortcode is propably fired but with zero results.
After disabling Views works as expected.

Maybe it was after updates because it worked before.

#1530937

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomasz,

Thank you for getting in touch.

Would you mind providing me with admin access to the website so that I can have a look at this for you.

Thanks,
Shane

#1532307

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomasz,

Could you let me know when this problem started to occur ?

Also did this started to occur after an update to the plugin ?

If so could you tell me which plugin ?

Finally if there is a template created for the page in WP Bakery could you let me know where to find this template.

Thanks,
Shane

#1548123

Not sure when it happens, maybe in last 1-2 months? Dont know.

There is no template fo 'Galeria' page - it is in gutenberg.

#1548221

I disabled my theme and wpbakery and still have problem

hidden link

#1548615

I added some test text to page with gallery - than text is not showing too. Whem shortcode removed, text shows.

#1549951

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

Thank you for the link. Will update as soon as possible with this.

#1549989

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

I can say that this isn't a conflict with Toolset and Foogallery as i'm not able to replicate the issue on a fresh installation.

It seems that you are going to have to remake your galleries as in my testing here of a new gallery it shows up .
hidden link

So the issue seems to be with the gallery itself.

Thanks,
Shane

#1549991

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomas,

Just an update, another of our Supporter handled a similar ticket and it seems that if you have over 25 images in your gallery this problem will occur.

Currently as a workaround you can split your galleries so there isn't more than 25 images in a single gallery.

For now I will keep you posted on the debug process from our 2nd tier supporters.

Thanks,
Shane

#1550739

Yep, it works below 25 images,I will make workaround for now.

Thanks for help.

#1584395

Hi @tomaszW-2, I found your topic while searching for this same issue I just noticed on my site with FooGallery. I did a bit more searching and found a more recent topic with a link to hotfix that fixed the problem for me (without having to remove some of my gallery images!). In case you haven't seen it, here it is: https://toolset.com/errata/when-using-a-certain-amount-of-images-in-galleries-while-toolset-is-active-the-galleries-might-not-display/

-Sarah

#1585995

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Tomasz,

As sarah mentioned there has been an erratas post on this and you can find the solution at the link below.
https://toolset.com/errata/when-using-a-certain-amount-of-images-in-galleries-while-toolset-is-active-the-galleries-might-not-display/

Please let me know if this helps.
Thanks,
Shane