Communication lost

This support ticket is created 3 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 3 replies, has 2 voices.

Last updated by Minesh 3 years, 3 months ago.

Assisted by: Minesh.

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September 9, 2021 at 8:48 am #2164345

stephaneB-5

FireShot Capture 174 - Assistance Installer ‹ Inspirations Label Rouge 2021 — WordPress_ - inspirations-labelrouge.fr.jpg

Hello,

the site can't communicate with your api but the key is good.

How can I do it ?

September 9, 2021 at 11:52 am #2164481

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please confirm that you have right site key generated or you can delete the existing site key and register a new one.

Does that helps?

More info:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed

September 9, 2021 at 3:01 pm #2164673

stephaneB-5

I change the key but it still the same problem.
the key is valid

September 13, 2021 at 6:03 am #2167661

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

That is really strange.

Can you please share admin access details and share what key you register with what domain. Please share screenshot of that.

*** Please make a FULL BACKUP of your database and website.***
I would also eventually need to request temporary access (WP-Admin and FTP) to your site. Preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed.

I have set the next reply to private which means only you and I have access to it.

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