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[Closed] communication error details

This support ticket is created 3 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: America/Jamaica (GMT-05:00)

This topic contains 5 replies, has 2 voices.

Last updated by Shane 3 years, 10 months ago.

Assisted by: Shane.

Author
Posts
#2089339

Tell us what you are trying to do?
We went live the site under hidden link but on the backend we are seeing this communication error details
Is there any documentation that you are following?
NA
Is there a similar example that we can see?
NA
What is the link to your site?
hidden link

#2089557

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ken,

Thank you for getting in touch.

Can you send me a screenshot of the communication error you are getting as i'm not seeing any information about it from your thread.

Thanks,
Shane

#2091471
ToolSetError.jpg

Hi Shane,

Attaching the screenshot for the error.

#2091621

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ken,

Thank you for the screenshot.

To resolve this issue go to your wordpress backend and click on Dashboard -> Updates and then click check again.

Once you do this then the issue should now be resolved.

Thanks,
Shane

#2097501

Still I am getting the same error.

#2098037

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Ken,

Would you mind allowing me to have admin access to have a more detailed look at this one for you ?

I've enabled the private fields for your next response.

Thanks,
Shane

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