Skip Navigation

[Resolved] Clients with single site license need to be able to use staging sites

This support ticket is created 6 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- - 14:00 – 20:00 14:00 – 20:00 14:00 – 20:00 14:00 – 20:00 14:00 – 20:00
- - - - - - -

Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 6 replies, has 3 voices.

Last updated by Beda 6 years, 4 months ago.

Assisted by: Beda.

Author
Posts
#912419

I'm a toolset contractor, and I've been working with a couple of clients each of whom have single-site toolset licenses.
I like to work with staging sites when I'm making changes, and I consider this a 'best practice'.
When I create a staging site for these clients, their license key from the main site does not work on the staging site, and it's not possible to generate a second key because they only have single site license. In one case i added the staging site to my own lifetime account to get around this, in the other we worked on the live site. Neither of these workarounds is acceptable.
I suggest you find a way to support staging sites even on the single-site plan. One easy way to do it would be to permit creation of temporary keys, maybe good for a week or so -- even 24 or 48 hours would help. We need to encourage users to test changes before they are live.

#912478

This is a valid idea, yes, but the Toolset does not require registration to be used in a staging site.

You can just activate and develop, and actually, if you do that for a client, it's fine to have your own key for this staging site, and remove that once you deliver the project.

Does that help?

#915891

I've been working with it based on what you describe and it is a hassle. My workflow involves re-creating the staging site frequently after integrating my changes into the live site. Every time I re-stage I have to re-register Toolset. Further, if the client later chooses to work on her own she'll not be able to create a staging site that can have updates. I think this is a big flaw in your licensing model.

#915978

Hi, Beda manages feature requests, so I will ask him to follow up with you here shortly regarding your suggestion to create temporary keys. I understand it's inconvenient when only one environment can receive automatic updates. The current supported workflow is to download any plugin updates directly from https://toolset.com/account/downloads and install them manually on an unregistered development or staging site.

#916544

I agree there is room for improvement and invited our responsible personnel to take a look at it.

However, as illustrated in my previous post, this can be easily avoided currently (the need to register Toolset to have it "working").

I will let you know here if there are any major decisions or feedbacks.

Thank you!

#916936

I still find this cumbersome. Among the ways to fix it would be a temporary key setup or extension of key use to include the entire domain rather than just the main site.

#916943

Yes, our developers will look into it, as previously stated.

It is however not possible to me to grant or state what we will do exactly.

I can update this thread once I have better news.