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[Resolved] Charge users payments through form doesn't work.

This support ticket is created 2 years, 10 months ago. There's a good chance that you are reading advice that it now obsolete.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 4 replies, has 3 voices.

Last updated by Minesh 2 years, 10 months ago.

Assisted by: Minesh.

Author
Posts
#2318941

Hi

I've setup a product and a form where the product is linked (went trough all steps) but when i submit the form nothing happens.
The form creates a CPT that needs to be paid for to post, but the cpt just gets posted without any sign of the product page or payment or checkout.

I've tested these woocommerce pages separately and everything works.

can you help me please?

#2319055

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please confirm you followed the steps mentioned with the following Doc:
- https://toolset.com/course-lesson/charge-users-for-submitting-content/

I hope you already installed and activated the Toolset Forms Commerce plugin.

#2319257

Hello

I've done all the steps and the paypal payment method is setup.
I provided backend access in another ticket, you are free to go and have a look.

Thank you

#2321011

Shane
Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Matthieu,

As Minesh is currently away i'm stepping in to assist here until he is back.

Yes please provide the credentials as well as a link to the products so that we can have a look at this issue further.

Thanks,
Shane

#2322785

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

I see you set the following form to buy the specific product:
=> hidden link

With above form, I see you set the post status to publish, but actually you should try to set post status to either draft or pending review instead of publish and when user will successfully make the payment the post status will be switched to published - right?

For now, I've set the post status to pending review, you may want to also change it to draft:
=> hidden link

Do you see now when you make the successful payment, the post status switches to published and works as expected?