Can't update Toolset plugin

This support ticket is created 4 years, 4 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Our next available supporter will start replying to tickets in about 1.80 hours from now. Thank you for your understanding.

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Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Types plugin

This topic contains 3 replies, has 2 voices.

Last updated by Shane 4 years, 4 months ago.

Assisted by: Shane.

Author

Posts

July 17, 2020 at 2:02 pm #1710323

Erwin_FrancisC6332

I migrated a website to a new domain and it's saying...

Toolset plugin cannot connect to toolset.com
Toolset needs to connect to its server to check for new releases and security updates. Something in the network or security settings is preventing this. Please allow outgoing communication to toolset.com to remove this notice.

I already added the hidden link to my sites but I still see the error message.

July 17, 2020 at 2:18 pm #1710345

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Erwin,

Thank you for getting in touch.

From the error it seems your server is blocking outgoing connections.

In a case like this you will need to contact your hosting and let them allow any connections to our Toolset.com wesbite.

You do also have the option to manually update your plugins, but you need to allow outgoing connections in order to update the plugins.

Thanks,
Shane

July 18, 2020 at 1:15 am #1710797

Erwin_FrancisC6332

Can you provide me some advice on how do I resolve this with my server? Also how, do I do manual updates?

July 20, 2020 at 1:08 pm #1712713

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Erwin,

The best advise I can give is to contact the hosting support and to let them check on the connections they have blocked. I cannot give a specific advise on what to do since your hosts will be the experts at this.

Secondly to perform a manual update you can just follow the tutorial in the link below.
hidden link

Our updated plugins can be downloaded from the link below.
https://toolset.com/account/downloads/

Thanks,
Shane