[Resolved] Can’t update the plugins without getting an error

[Author]

Posts

[Rainforest Alliance]

I am trying to: Update Views and Types to their latest version

Link to a page where the issue can be seen: hidden link

I expected to see: the plugin working

Instead, I got: the following error:

Warning: require_once(/var/www/html/business/training/wp-content/plugins/wp-views/vendor/toolset/toolset-common/inc/autoloaded/upgrade/Command/AddRelationshipTableColumnAutodeleteIntermediaryPosts.php): failed to open stream: No such file or directory in /var/www/html/business/training/wp-content/plugins/wp-views/vendor/toolset/toolset-common/utility/autoloader.php on line 116

Fatal error: require_once(): Failed opening required '/var/www/html/business/training/wp-content/plugins/wp-views/vendor/toolset/toolset-common/inc/autoloaded/upgrade/Command/AddRelationshipTableColumnAutodeleteIntermediaryPosts.php' (include_path='.:/usr/local/lib/php') in /var/www/html/business/training/wp-content/plugins/wp-views/vendor/toolset/toolset-common/utility/autoloader.php on line 116

[Shane]

Hello,

Thank you for contacting our support forum.

Could you try perform a manual update by downloading the plugin from the link below and uploading it to your site?
https://toolset.com/account/downloads/

Thanks,
Shane

[Rainforest Alliance]

I should have mentioned, I already tried doing that and I got the same error message.

[Shane]

Hello,

Would you mind allowing me to have admin access so that I can check on this and try updating the plugins for you ?

The private fields have been enabled for your next response.

Thanks,
Shane

[Shane]

Hello,

I'm a little confused with the credentials.

Not sure which one grants access to the site as the password associated with ra_demo doesn't grant access to the site.

Thanks,
Shane

[Rainforest Alliance]

first, ra_demo for both the username & password for the page to load

Then the other credentials for logging into the wp-admin.

[Shane]

Hello,

From the errors that I see it seems that it's uploading incomplete.

You were uploading it through ftp ? Or uploading the zip files.

Please let me know .

Thanks,
Shane

[Ahmed]

hello,
I have the same error and i have tired to update the plugin manually , i can't event access the wordpress admin .

[Sun Dec 23 19:41:49.184305 2018] [php7:error] [pid 24272] [client 41.187.94.198:40482] PHP Fatal error: require_once(): Failed opening required '/nas/content/live/thegreekcircle/wp-content/plugins/types/vendor/toolset/toolset-common/inc/autoloaded/upgrade/Command/AddRelationshipTableColumnAutodeleteIntermediaryPosts.php' (include_path='.:/usr/share/php') in /nas/content/live/thegreekcircle/wp-content/plugins/types/vendor/toolset/toolset-common/utility/autoloader.php on line 116

and the file do exist.
Thanks

[creditcard]

We where facing the same issue and where able to solve it. The issue was a change in case of a folder name. On case sensitive file systems this throwed this error.

If you deploy your code through GIT make sure to disable git's ignore cases setting, you will see that the following folder has changed cases and was not found by git.

After upgrading:
wp-content/plugins/type-access/vendor/toolset/toolset-common/inc/autoload/upgrade/Command

Before upgrading:
wp-content/plugins/type-access/vendor/toolset/toolset-common/inc/autoload/upgrade/command

Hope this helps.

[elizabethF-6]

@creditcard - Was this the only case you found of case changes?

Support - Are you fixing this issue? Are you verifying no case conflicts?