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[Resolved] Can't update plugins manually or automatically 'Download failed. Forbidden'

This support ticket is created 2 years, 11 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

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Supporter timezone: Asia/Kolkata (GMT+05:30)

This topic contains 5 replies, has 3 voices.

Last updated by kayeW 2 years, 11 months ago.

Assisted by: Minesh.

Author
Posts
#2592607

Toolset was already installed on the site but asked for registration and a site key for updates.

We purchased a new licence and installed the key. By all accounts, it appears to be connected. However, an error notification states 'Toolset plugin cannot connect to toolset.com' and updates result in 'Update failed: Download failed. Forbidden'.

I attempted to download the plugins manually from Toolset.com but this also failed, throwing an XML file 'Access Denied' message.

Note that the 'Installer System Status' checks out fine. However, the 'Installer Log' shows the failed download attempt (although 'Request Arguments' appear correct).

#2592655

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

Can you please clear your cache and try to download it again. Does that works for you?

#2592661

I'm not sure what cache you are referring to?? There is no cache plugin currently active on the site. I've cleared Divi, but that's only for CSS regeneration.

I've also cleared browser cache and attempted manual download of the plugins. Same problem as before.

#2592725

Same problem here for a few days already. System-Updater sais "Forbidden", manual downloads are not working either (Access denied or invalid key). Seems to be a problem related to cloudfront.

#2592809

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Can you please check now. Our Systems team identify the issue and they fixed it. It should be fixed now.

#2592983

My issue is resolved now. Thank you!