Can't update - Toolset

This thread is resolved. Here is a description of the problem and solution.

Problem:

The issue here is that the user is getting invalid subscription when they already registered their plugin and have a valid account

Solution:

Our team is already aware of this issue and they are working on fixing this. However the plugins will continue to operate as normal.

This support ticket is created 6 years, 5 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

No supporters are available to work today on Toolset forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	9:00 – 12:00	-
-	13:00 – 18:00	13:00 – 18:00	13:00 – 18:00	14:00 – 18:00	13:00 – 18:00	-

Supporter timezone: America/Jamaica (GMT-05:00)

Tagged: Types plugin, Views plugin

This topic contains 4 replies, has 2 voices.

Last updated by Valeriia 6 years, 4 months ago.

Assisted by: Shane.

Author

Posts

July 5, 2018 at 11:24 am #921248

Valeriia

Hi,

I tried to re-register the site multiple times with the same result: it's registered in /wp-admin/plugin-install.php?tab=commercial, and in the list of plugins it says that I need to register. So in the end I can't update unless manually.

I'm attaching the screenshots.

On other websites, I see the notice in plugin list: "You must have a valid subscription in order to get upgrades or support for this plugin. Purchase a subscription or enter an existing site key", but still can update.

Please advise.

P.S.:
Your upload an image button is not reacting. I already complained about it a few times.
So the screenshots are here: hidden link

Thanks.

July 5, 2018 at 3:56 pm #921356

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Valeria,

Thank you for contacting our support forum.

I've seen a couple issues like this and it seems to be caused by the Toolset Lite release for our WPML customers.

What you can do its to perform a manual update of the plugin by downloading them from our downloads page below.

https://toolset.com/account/downloads/

Please try this and let me know if it helps.
Thanks,
Shane

July 6, 2018 at 9:31 am #921656

Valeriia

Hi Shane,

I updated manually but still see the message "You must have a valid subscription in order to get upgrades or support for this plugin. Purchase a subscription or enter an existing site key." for the Views plugin.

Re-registering the site didn't help.

July 6, 2018 at 2:10 pm #921766

Shane

Supporter

Languages: English (English )

Timezone: America/Jamaica (GMT-05:00)

Hi Valeria,

Our Team has recognise the issue and are working on a fix for this. But the plugins should still work as intended

Thanks,
Shane

July 10, 2018 at 6:36 am #922811

Valeriia

Thanks.