[Resolved] Can’t submit tech support

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[brianW-8]

Tell us what you are trying to do? submit a tech support ticket

Is there any documentation that you are following? No

Is there a similar example that we can see? Try to submit a ticket and get a 404

What is the link to your site? This site.

[brianW-8]

I tried to append the info from the failed ticket to this one and the update failed. ... Is there an email I can send to?

[brianW-8]

I'm going to try to add it little by little in case there's too much for it to handle:

I am trying to: See a list of all resources in the DB searching by a zipcode

Link to a page where the issue can be seen:
hidden link

I expected to see:
A list of resources in Cleveland, OH

Instead, I got:
No results, and the map centered on 0-0 lat lng

[brianW-8]

Our resources search page had been working where you could enter a city or a zip code and this would pull up nearby results.
Recently an issue was reported where entering SOME zipcodes and selecting the entry from the dropdown returns no results. Searching for the city and choosing from the dropdown DOES return nearby results. Example:
Go to the above page and in the left search, type Cleveland. Select CLEVELAND, OH US from the dropdown. Note that there are several results and the map is centered on Cleveland.

Now clear the page and type 44101 in the search box, selecting 44101 Cleveland OH from the dropdown. Press submit and see no local results and the map centered on 0-0

All recent versions of Toolset plugins are installed.

[brianW-8]

Ok, what's failing is the example PHP Warning I got from the logs. Essentially it's

2024/10/11 21:57:19 [error] 97010#97010: *408341 FastCGI sent in stderr: "PHP message: PHP Warning: is_writable(): open_basedir restriction in effect. File(/www/standingwithyouorg_163/) is not within the allowed path(s): (/www/standingwithyouorg_163/public:/www/standingwithyouorg_163/mysqleditor:/www/standingwithyouorg_163/web:/www/standingwithyouorg_163/deploy:/www/standingwithyouorg_163/deployment:/www/standingwithyouorg_163/deployments:/usr/share:/tmp) in /www/standingwithyouorg_163/public/wp-content/plugins/types/vendor/toolset/types/embedded/views/image.php on line 390" while reading response header from upstream, client: 2601:1c0:8500:2390:3ce5:26e:5fa8:49d1

[Minesh]

Hello. Thank you for contacting the Toolset support.

The issue with you were not able to create ticket is fixed.

As this is a duplicate ticket, you can close this.