[Waiting for user confirmation] Can’t Save/Update pages with “view” blocks

[Author]

Posts

[ericH-15]

I am trying to:

Build a Toolset view and save the page.

Link to a page where the issue can be seen:

hidden link
hidden link

I expected to see:

Save button blue, ready to save.

Instead, I got:
Save button is inactive. Ctrl + S doesn't work, clearing caches doesn't work, disabled all plugins and changed themes and still does not work.

[Christopher Amirian]

Hi,

Welcome to Toolset support. I added a test page and it worked:

hidden link

What I did on the page creation was to avoid using the Divi builder and click the Native WordPress Editor first and then added the view block and used one of your previous views.

Please create a new page and do that and add a view.

Thanks.

[ericH-15]

This issue is happening when trying create and edit a view. Please create a new view, try to add some simple blocks in the view loop such as a title. I'm unable to save this page with the view editor.

Im trying to display Skill Strike Location posts in this view.

[ericH-15]

Or, just follow that first link I shared to edit that page. Try to modify anything in the view loop and you should notice you can't save the page.

[Christopher Amirian]

Hi,

Thank you for the details. Would you please test if there is any sort of plugin or theme conflict?

- IMPORTANT STEP! Create a backup of your website. Or better approach will be to test this on a copy/staging version of the website to avoid any disruption of a live website.
- Switch to the default theme such as "TwentyTwenty" by going to "WordPress Dashboard > Appearance > themes".
- Go to "WordPress Dashboard > Plugins" and deactivate all plugins except:
. Toolset Types
. Toolset Blocks
- Check if you can still recreate the issue.
- If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem.

If the issue persists, I wonder if this is a copy of the original website and we can do test there that might break the website? If not, please get back to us with the login information of the website copy so we can investigate.

Thanks.

[ericH-15]

Hi, I have already done the above steps as mentioned in my first post. Issue persists with no other plugins activated and a default theme activated.

[ericH-15]

Oh, and yes, this is the development site. We have backups.

[Minesh]

Christopher is on vacation. This is Minesh here and I'll take care of this ticket and I'll try to help you further. Hope this is OK.

I checked with the sandbox site first on my end and I found that there is no issue adding a view to page and it works without any issues.

After that I dive into your site and what I found is your server is blocking the following request:
- hidden link

If you visite the problem page and try to add the blocks and visit the network tab you will see the above request is blocked by your server. Following is the response:

<h1>Error 403 - Forbidden access.</h1>
<p>Sorry, you do not have permission to access this resource on the server due to a security restriction.</p>
<p>If you are the site owner, please check your site management tools to verify your WAF settings or contact us if the problem persists.</p>
</div>
</div>

Can you please get in touch with your server admin or authority and check with them why above request is blocked.