can't revalidate subscription

This support ticket is created 5 years, 3 months ago. There's a good chance that you are reading advice that it now obsolete.

This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.

Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	10:00 – 13:00	-
-	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	14:00 – 18:00	-

Supporter timezone: Asia/Kolkata (GMT+05:30)

Tagged: Framework Installer plugin, Types plugin

This topic contains 1 reply, has 2 voices.

Last updated by Minesh 5 years, 3 months ago.

Assisted by: Minesh.

Author

Posts

October 10, 2019 at 4:16 am #1359363

dottieL

Tell us what you are trying to do?
I purchased an update and tried entering the site key and revalidating, but it still shows as expired
Is there any documentation that you are following?

Is there a similar example that we can see?

What is the link to your site?
hidden link

October 10, 2019 at 5:04 am #1359369

Minesh

Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the Toolset support.

I checked with our internal system and it indeed shows that your account created today i.e. 10-10-2019 and your Toolset Presentation subscription is active.

Would you mind to delete your existing site keys and try to create a new site key again.

Please check the following Doc:
=> https://toolset.com/faq/how-to-install-and-register-toolset/#automatic-installation-once-you-have-types-plugin-installed