This is the technical support forum for Toolset - a suite of plugins for developing WordPress sites without writing PHP.
Everyone can read this forum, but only Toolset clients can post in it. Toolset support works 6 days per week, 19 hours per day.
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| - | 10:00 – 13:00 | 10:00 – 13:00 | 10:00 – 13:00 | 10:00 – 13:00 | 10:00 – 13:00 | - |
| - | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | 14:00 – 18:00 | - |
Supporter timezone: Asia/Kolkata (GMT+05:30)
I suddenly can't remove an instance in a user-created post. When I click Remove (see screenshot), absolutely nothing happens. It used to refresh and remove that instance. I've tried deactivating all plugins (except Toolset plugins) - nothing changed. My PHP and WordPress versions are up to date, it looks like. I'm not sure what I'm missing. Is there another step I can try to troubleshoot this? Thank you!
I'm not sure what you're seeing, but this is the public view of the page (see screenshot). I've had users writing in, asking if we're still in business because the directory isn't there anymore! Everything shows up when editing the page, but there's nothing visible below the search section if you aren't signed into an admin account, it looks like. I've tested this on multiple browsers, in incognito mode, and I've had multiple other people test it and it displays the same for them. So nope, it definitely isn't resolved, and nothing has changed since I submitted this ticket, and it's damaging my business reputation at this point.
